Netbackup Admin

Job Summary

• The purpose of this job is to provide all aspects of NetBackup administration and provide technical guidance and support to junior (L1) NetBackup administrators.
• This position will also handle escalated incidents and perform root cause analysis of any problems that may arise out of Incident Reports (IRs) and/or proactive needs for business.

Responsibilities

• Managing and Troubleshooting day to day backup operations.
• Defines policies and standards for the use of NetBackup.
• Manages all NetBackup application infrastructure changes (change management & configuration management).
• Capacity management, etc. for bottlenecks & issues.
• Ensure quality standards in release.
• Take care of incidents, elevate to CLIENT or 3rd parties as necessary.
• Perform root cause analysis for P1/P2/P3 and P4 incidents and/or proactively based on business needs.
• Work with the right teams within our client or 3rd parties for the implementation of change.
• Follow the required policies and procedures for the incident, problem and change management.
• Ensure service performance expectations are met with service levels and quality.
• Raise/escalate any service‑related issues and risks to our track lead and/or client Track Lead.
• Knowledgeable about the Tape Backup and related troubleshooting methods.
• Well versed with basics of Operating systems such as Linux, Windows, Solaris etc.
• Hands‑on experience with Tape Libraries and how they are handled.
• Has knowledge on Tape encryption.
• Hands‑on experience on NDMP Backups and their configuration.
• Hands‑on experience on NetBackup Catalog recovery and its procedures.
• Knowledgeable about Exchange backups.
• Hands‑on experience on NetBackup installations, upgrades on all levels (Master Server, Media Server and Clients) on Windows as well as UNIX.
• Hands‑on experience with troubleshooting on restores.

Minimum Qualifications

• Graduate or postgraduate in Technology with Computers or Information Technology (IT) stream.
• Minimum of three plus years of relevant experience as NetBackup Admin.

Preferred Qualifications/Skills

• Capital Markets Domain knowledge is preferred.
• Knowledge of Information Technology Infrastructure Library (ITIL), integration across Incident, Problem & Change (IPC) Management.
• Knowledge about other products like BMC Control‑M(CM), Cross File Transfer (CFT), Connect Direct and NetBackup is preferred.
• Basic understanding of IT infrastructure and troubleshooting.
• Technical and system expertise in relevant IT workstreams.
• Strong analytical and problem‑solving skills.
• Advanced troubleshooting, including the ability to delve in more complex issues, which require a deeper understanding of systems and applications.
• Specialized knowledge in specific areas allowing them to tackle intricate problems.
• Collaboration with L1 Support to provide guidance and share insights for ongoing issue resolution.
• Strong problem‑resolving abilities, communication skills (written and verbal), time administration and management, and the team partnership and collaboration.
• Escalation to L3 Support in timely manner when challenges require an even higher level of expertise and/or experience.
• Ability to effectively interact with stakeholders in implementation of new functionality and solving problems.
• Strong communication skills (written and verbal).
• Capability to coordinate and execute projects assigned. Basic understanding of IT infrastructure and troubleshooting.

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