Microsoft Dynamics 365 Contact Center Consultant

Minimum 5+ years hands-on experience in Microsoft Dynamics 365 Customer Service Hands-on configuration experience in: Omnichannel Queues Routing Rules Workstreams SLAs Case Management Experience conducting functional workshops and requirement gathering Experience configuring D365 Customer Service environments Must have worked as Functional Consultant / Solution Consultant (not only support operations) Experience with IVR/call routing/contact center voice preferred Experience with Power Platform is preferred This reduces irrelevant applicants massively. This role is NOT suitable for: Customer support executives Call center agents/team leaders Pure operations profiles Reception/customer service-only backgrounds Non-D365 CRM support roles Include: Dynamics 365 Customer Service D365 Contact Center Omnichannel for Customer Service