PlanHat Consultant - Remote

Role: Techno-Functional PlanHat Consultant / Specialist Location: Remote End Client : Keysight Technologies Work Mode - Remote Salary: 25 LPA Job Summary: We are looking for a Techno-Functional PlanHat Consultant to join our client's Scrum team. The ideal candidate will bring a balanced mix of technical expertise in the Planhat platform and functional understanding of customer success processes. The role involves configuring the platform, managing customer data, enabling integrations, and driving insights to improve customer lifecycle management.

Key Responsibilities: Configure, customize, and manage PlanHat for customer success operations Maintain and analyze customer data, health scores, and lifecycle metrics Build and enhance dashboards and reports for business stakeholders Work closely with Scrum teams to support ongoing enhancements and releases Enable and manage integrations with CRM and other enterprise tools Translate business requirements into scalable PlanHat solutions Provide recommendations to improve customer engagement and retention Required Skills & Experience: Hands-on experience with PlanHat platform Strong understanding of customer success processes and KPIs Experience in data analysis, reporting, and dashboard creation Knowledge of integrations (API/CRM tools) is preferred Familiarity with Agile/Scrum methodologies Excellent communication and stakeholder management skills