Manager of Customer Success

Location: Gopalpura Bypass, Jaipur Job Type: Full-Time Company: About Axestrack Axestrack is India's leading Digital Logistics Solutions provider for Heavy Commercial Vehicles and the only Indian company featured in Gartner's Market Guide for Fleet Management. With a strong footprint in India, Axestrack is rapidly expanding across Africa, the Middle East, and the US, delivering scalable, SaaS-based logistics solutions. Role Overview The Senior Manager - Customer Success will be responsible for managing strategic customer accounts and ensuring successful onboarding, adoption, retention, and growth.

The role focuses on driving customer satisfaction, strengthening long-term relationships, and enabling customers to derive maximum value from Axestrack's solutions. You will collaborate closely with Sales, Product, Engineering, and Support teams to improve customer experience and drive renewals and expansion opportunities. Key Responsibilities: Customer Success Management Manage the end-to-end customer lifecycle including onboarding, adoption, retention, and renewals.

Monitor customer health and proactively address risks to reduce churn. Ensure customers achieve measurable business value from Axestrack solutions. Customer Engagement & Relationship Management Build strong relationships with key and strategic customers.

Conduct regular business reviews and performance discussions with clients. Act as the escalation point for major customer issues and ensure timely resolution. Renewals & Revenue Growth Work closely with Sales to drive renewals, upsell, and cross-sell opportunities.

Identify expansion opportunities within existing accounts. Support revenue growth while maintaining high customer satisfaction. Team Leadership Lead and mentor Customer Success Managers or Account Managers.

Set performance goals and monitor team performance against defined KPIs. Promote a customer-first culture within the team. Cross-Functional Collaboration Act as the voice of the customer and provide feedback to Product and Engineering teams.

Collaborate with internal teams to improve product adoption and customer experience. Track and report key metrics including customer health, adoption, renewals, and churn. Requirements 10+ years of experience in Customer Success, Account Management, or Client Services.

Experience managing enterprise or strategic customer accounts. Good understanding of SaaS business models, renewals, and customer lifecycle management. Strong communication, problem-solving, and stakeholder management skills.

Experience in SaaS, logistics, fleet management, or enterprise software preferred. Willingness to travel based on business and customer requirements. Why Join Axestrack Opportunity to work with a market-leading SaaS organization.

Exposure to enterprise customers and global markets. Opportunity to grow into leadership roles within Customer Success. Competitive compensation and career growth opportunities.