Senior Support Analyst

Job Title: Senior Support Analyst – Opcenter (Expharma) Location : Hyderabad (Preferred) / Bangalore / Chennai Job Type: Contract Overview: We are hiring a Senior Support Analyst for an urgent contract opportunity to support a pharma manufacturing system using Siemens Opcenter (Opcenter Expharma). The role involves L3 production support, troubleshooting, and ensuring smooth operations of MES applications in a fast-paced environment. Key Responsibilities: Provide L3 support for Opcenter Expharma including debugging application and system issues Monitor day-to-day production activities and ensure system stability Troubleshoot and resolve incidents, service requests, and data issues Write and execute SQL queries to analyze and fix issues (e.g., Work Orders/Task IDs) Coordinate with vendors and internal teams for issue resolution Participate in daily support calls and track ongoing issues Suggest improvements to avoid recurring problems Support configuration, script changes, and master data updates Conduct user training on system processes and enhancements Requirements: Hands-on experience with Opcenter Execution Pharma (Expharma) Strong understanding of MES and manufacturing workflows Experience with modules like MBR, Equipment, Audit Trail, PI Process Good SQL knowledge for troubleshooting and data fixes Experience in L2/L3 production support roles Understanding of GxP processes Familiarity with ITIL concepts Experience in pharma/manufacturing domain preferred Able to start immediately or on short notice