Manager

Overview Emergency Health Services – Alberta (EHS) is seeking a Manager of Emergency Health Services to lead operations, guide workforce development, and drive innovative strategies to enhance service delivery. The role involves championing culture change, fostering collaboration, strengthening relationships with partners, and aligning EHS operations with organizational strategy. Responsibilities Lead a multi-disciplinary team of Supervisors who oversee frontline healthcare staff.

Participate in an after-hours on‑call rotation and provide strategic oversight to align team performance with the EHS vision. Inspire, coach, and mentor staff while cultivating a culture of collaboration, accountability, and growth. Manage HR processes such as recruitment, performance management, and return‑to‑work programs, as well as professional development and policy adherence.

Coordinate daily operations, develop operational strategies, and align resources with organizational goals. Use data‑driven decision‑making to monitor performance and ensure safety and excellence in service delivery. Oversee financial duties including budget management, procurement, and resource allocation to maintain efficiency.

Champion a safety culture, ensuring compliance with regulatory standards and addressing logistical challenges related to equipment and infrastructure. Lead change initiatives to integrate EHS services and drive workforce transformation. Develop innovative solutions for complex operational challenges by managing programs aligned with organizational goals.

Engage collaboratively with affiliates, contract partners, unions, and first responders, building relationships that align operations with community needs. Communicate transparently to strengthen partnerships ensuring the success of EHS services. Qualifications Graduate of an Alberta College of Paramedics‑approved program with current registration or eligibility with ACP.

Valid Alberta Class 4 Operator’s License with no more than six demerits. Minimum of five years of progressive leadership experience in a complex, diverse organization, preferably in emergency health services. Proven expertise in managing human, physical, and fiscal resources.

Ability to inspire and lead teams with a focus on collaboration, accountability, and safety. Strong strategic planning, decision‑making, conflict‑resolution, and active listening skills. Comprehensive knowledge of EHS protocols, safety compliance, and resource management.

Skilled in quality improvement and change management, with experience implementing innovative solutions. Strong verbal and written communication skills, respectful conflict resolution, and ability to assess complex operational situations. Ability to lead teams through change, adapt leadership approaches, and manage multiple competing priorities while upholding safety, quality, and service standards.

Preferred Qualifications Bachelor or Graduate Degree in healthcare administration, business, or leadership. Demonstrated self‑led professional development in leadership or EHS operations. Proven ability to manage change and implement innovative solutions.

Experience in unionized environments and fostering partnerships. Certification in change management and/or formal experience in quality improvement work (committee participation or education). #J-18808-Ljbffr