Manager-Account Manager

About Us: We are a creative agency with an emphasis on quality and craftsmanship. For over 20 years, we have collaborated with some of the most desirable heritage and contemporary brands, offering rebranding, brand creation, and strategic guardianship. Together we are a global group of industry-leading agencies focused on the luxury and lifestyle sectors across hospitality, placemaking, luxury goods, fashion, jewelry, art, design, and beauty. Experience in managing office and system environments is a plus, but the ability to learn new systems and be proactive in delivering great service is a must. We are looking for a person who works well in teams, is able to build trust, and is focused on delivering a high level of service to the business. You must be familiar with Microsoft products and be able to administer systems after training. Supports the Client Services team in ensuring client projects are completed on time and within budget. The Account Manager will typically handle day-to-day client interactions and project coordination on projects, ensuring tasks are completed efficiently, as well as supporting more senior members of the team. Project Setup & Management Supports the setting up of projects at the beginning of each contract as directed by the senior team member.

Ensure it is approved by the responsible Client Services Director Ensure no work is scheduled until a signed project agreement is received from the client Scheduling Schedule projects into the studio efficiently according to available budget, working back from project deadlines Provide outstanding service and build client confidence Maintain positive, long-term, and productive relationships with clients Develop creative briefing documents, project management documents and business proposals Project Reconciliations Reconcile project progress against scope, schedule, and budget on a weekly and monthly basis as directed by the senior team member Generate formal scope reconciliations on a monthly basis Ensure that the Client Services Director has clear project updates ahead of the weekly finance meeting. Be ready and able to offer accurate information at these meetings in a supporting capacity Ensure Client Service Directors are updated on a monthly basis on client satisfaction and project progress Project Expenses Work with the Finance Department to ensure all project expenses are captured and recharged to the client where applicable Ensure all project expenses are approved by the Client Services Director and by the client in writing before committing to any expense Project Review Support Directors in identifying areas for improvement during or following the completion of a project Review Harvest time tracked and monitor scope to ensure project stages are completed and any out-of-scope requirements are identified and flagged with Client Services Directors before work is undertaken Flag when a project is outside of scope and work to support the Client Service Director to ensure additional fees or re-allocation of fees is agreed Maintains tidy project folders, follows file naming protocol and weekly submission of timesheets Maintains a tidy workspace and also supports in keeping the studio tidy and organised