L2 - Business Application Support Analyst (Functional)

Provides functional support across Procore, Yardi, Anaplan, BiZZdesign, and Primavera with advanced configuration and process optimization. As a Business Application Support Analyst (Functional), you will bring deep functional expertise to optimise business processes across critical enterprise platforms. You will handle advanced configurations, troubleshoot business rules, and ensure alignment between data models and business requirements for platforms such as IronClad, AutoDesk Construction Cloud, Procore, Yardi, Anaplan, BiZZdesign, and Primavera.

Requirements Key Responsibilities Deliver functional support for Procore construction management workflows and configurations Handle advanced Yardi configurations for property management, leasing, and accounting modules Troubleshoot and optimise Anaplan models, formulas, and planning processes Manage BiZZdesign enterprise architecture modelling, BPMN processes, and capability maps Configure Primavera P6 for project scheduling, resource management, and critical path analysis Perform business rule troubleshooting and workflow optimisation across platforms Ensure data-model alignment between applications and business requirements Design and implement advanced configurations, custom fields, and process automations Conduct data validation, integrity checks, and migration support for functional upgrades Collaborate with business stakeholders to translate requirements into platform configurations Create functional documentation, training materials, and best practice guides Required Qualifications 4+ years of functional experience with Procore, Yardi, Anaplan, BiZZdesign, or Primavera Expertise in construction/project management workflows (Procore/Primavera) Advanced knowledge of real estate/property management processes (Yardi) Strong experience with financial planning and modelling in Anaplan Proficiency in enterprise architecture and business process modelling (BiZZdesign) Ability to troubleshoot complex business rules and application logic Experience aligning application data models with business requirements Strong analytical skills for process optimisation and configuration design Ability to work with senior stakeholders and translate business needs to technical solutions Fluent in English (written and spoken) – client-facing functional consulting required Excellent problem-solving skills for advanced functional issues Strong documentation skills for functional specifications and configurations Bonus Qualifications Certifications: Procore Administrator, Yardi Senior Analyst, Anaplan Model Builder, or Primavera P6 Experience with multi-platform integrations and data synchronisation Knowledge of industry-specific compliance and reporting requirements Exposure to low-code development and custom application extensions Familiarity with ITIL, BPMN 2.0, and enterprise architecture frameworks (TOGAF) Experience leading functional workshops and requirements gathering sessions Degree in Business Analysis, Information Systems, Construction Management, or related field