Jr. IT Support Technician

Job Summary

Deskside engineers provide support for the desktop environment including responsibility for deployment of Desktop/Laptop and when applicable, application installation, troubleshooting, incident and request handling

Key Responsibilities

• Perform preventive and corrective maintenance on equipment and systems at the customer's site.
• Diagnose and resolve technical problems in the field, providing immediate support.
• Install, configure and calibrate equipment, ensuring its proper operation.
• Train customers on the proper use of equipment and systems.
• Manage service calls, document activities and maintain detailed records.
• Collaborate with the engineering team to solve complex problems and propose improvements.

Qualifications and Requirements

• Engineering, Information Technology or related field.
• Proven experience in field technical support, preferably as a Field Service Support.
• Advanced technical knowledge of hardware, software and networks.
• Ability to diagnose and resolve problems effectively and efficiently.
• Excellent communication and customer service skills.
• Availability to travel frequently and occasionally work outside of business hours.
• Valid driver's license and ability to drive to different locations.

Desirable Skills

• Certifications in relevant technical areas (e.g., CompTIA A+, Microsoft Certified, Cisco CCNA).
• Experience with service and ticket management software (e.g., ServiceNow, Salesforce).
• Ability to work independently and as part of a team, with good time management skills.

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