Job ID #31977: Senior Business Analyst

This position will support the implementation of a cloud-based Computer Aided Dispatch (CAD) solution for the Hamilton Fire Department. The role will primarily work at 1229 Stone Church Road East and will involve close collaboration with Fire Operations and Emergency Services stakeholders. Knowledge of Emergency Services technology platforms and integrations such as CAD, RMS, paging, station alerting, NG911, and AVL solutions is considered an asset, as is familiarity with public safety standards and emergency response workflows.

Responsibilities Identifies process and business requirements through interviews, document analysis, requirements workshops, business process descriptions, use cases, scenarios, task and workflow analysis. Communicates and collaborates with external and internal customers to analyze information needs and functional requirements, delivering artifacts such as business process flows, business requirements documentation, use cases, and interface designs. Critically evaluates information gathered from multiple sources, reconciles conflicts, decomposes high‑level information into details, abstracts low‑level data into general understanding, and distinguishes user requests from underlying needs.

Applies approved project delivery methodologies and business experience to conduct requirements definition and management of systems analysis. Translates customer business needs into application and operational requirements. Serves as the conduit between the customer community and the software development team, ensuring requirements flow effectively.

Develops and executes comprehensive change management plans in partnership with Business Relationship Managers and project teams, covering stakeholder analysis, communication, training, documentation, and support. Drives and challenges business units on their assumptions regarding successful execution of re‑engineered business processes. Collaborates on project quality assurance, including development of test plans for system and user acceptance testing, test scripts, and defect tracking.

Researches, compiles, and synthesizes information on business analysis and process design/redesign methods, staying current on emerging technologies and techniques. Shares insights on modern methodologies for business analysis and process design/redesign with the Business Architect and other Business Analysts. Provides guidance to other City resources and reports status, progress, and issues to higher-level IT management as required.

Works in accordance with applicable health and safety legislation and all City corporate and departmental policies. Performs other duties directly related to the major responsibilities of the job. Qualifications University degree or college diploma in Business Analysis, Change Management, Communications, Computer Science, Information Systems, Business Administration, or a related discipline.

Five or more years of experience as a business analyst, with demonstrated experience in delivering IT initiatives. Certified Business Analysis Professional (CBAP) certification is an asset. Understanding of business concepts in a municipal environment.

Knowledge of ITIL, SDLC, application development lifecycles, and supporting practices. Knowledge of project management lifecycle and quality assurance best practices and methodologies. Experience defining strategic business and IT requirements, including developing use cases.

Ability to lead and apply structured business analysis methodologies. Leadership and project management skills, including guidance of project teams that may include staff from other IT or City business units. Proficiency in Microsoft productivity tools (e.g., Teams, SharePoint, Word, Excel, PowerPoint, Visio, Planner/Project) for creating and maintaining project documents.

Proven analytical and problem‑solving abilities, with the capacity to make sound and logical judgments. Strong interpersonal, written, and oral communication skills. Background Checks As a condition of employment, successful applicants must achieve a satisfactory Criminal Record and Judicial Matters Check (CRJMC).

Successful applicants must also undergo a Social Media Background Check conducted by Human Resources, and the report must meet the employer’s satisfaction to proceed with employment. Equal Opportunity Employment The City of Hamilton is an equal opportunity employer committed to inclusive, barrier‑free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City is dedicated to providing equitable treatment to all candidates with respect to barrier‑free employment and accommodation without discrimination.

The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. #J-18808-Ljbffr