IT Support Technician L1/L2

IT Support Technicians L1/L2

Lisbon / Porto | 100% Onsite | Banking Environment

Salary: €20,000 – €30,000

What we offer:

• Join one of the most powerful players in the global market
• Flexible benefits
• Meal allowance: €10 per day
• Free health insurance
• Free life insurance
• Free day off on your birthday
• Unlimited continuing professional development

Your Mission :

As part of the expansion of an onsite IT support team in Portugal, we are looking for several L1/L2 IT Support Technicians to provide support to users within a large international banking environment.

You will join a team providing onsite IT support to more than 12,000 users across several locations in Lisbon and Porto.

Your objective: deliver an excellent user experience by quickly and efficiently resolving IT incidents and service requests related to end-user workplace environments.

Windows & macOS

🛠️ Hardware / Software Troubleshooting

ServiceNow / ITSM

Mobile Devices

Network & Wi-Fi Troubleshooting

🤝 Customer & User Support

Lisbon / Porto

100% onsite

⏰ Shifts between 8:00 AM and 7:00 PM, Monday to Friday

Your Main Responsibilities :

On a daily basis, you will be responsible for:

• Providing onsite IT support to end users.
• Diagnosing and resolving hardware and software incidents.
• Installing, configuring and troubleshooting PCs, laptops, tablets, smartphones and peripherals.
• Supporting Windows, macOS and iOS environments.
• Installing, reinstalling and troubleshooting standard and business applications.
• Handling incidents related to network and Wi-Fi connectivity.
• Providing support for printers and multifunction devices.
• Logging, tracking and updating incidents and service requests in ServiceNow.
• Escalating incidents to the appropriate teams when necessary.
• Supporting IT equipment stock and inventory management.
• Maintaining technical documentation and keeping the Knowledge Base up to date.
• Collaborating with local and international IT teams.

Your Profile :

You have previous experience in End-User Support / Desktop Support and are comfortable supporting users across the following environments and technologies:

• Windows
• macOS
• Microsoft Office / Microsoft 365
• Email and messaging solutions
• Smartphones / tablets / iPhones
• PC and laptop hardware
• End-user applications
• Network / Wi-Fi connectivity
• Ticketing / ITSM tools, ideally ServiceNow

The following would be a plus:

• ITIL certification
• Microsoft certifications
• Hardware certifications
• Knowledge or previous experience with banking or financial applications

Soft Skills

Beyond technical expertise, we are looking for professionals with a strong customer and user-oriented mindset.

To succeed in this role, you should demonstrate:

• Excellent customer service skills
• Clear and professional communication
• Strong teamwork skills
• Ability to work independently
• Flexibility and adaptability
• Ability to interact effectively with a wide range of users and stakeholders
• Strong attention to detail when tracking and documenting incidents

Location & Working Arrangements :

Location: Portugal --> Lisbon or Porto

The position is 100% onsite.

Working Hours : the service operates from Monday to Friday between 8:00 AM and 7:00 PM, based on a rotating shift system:

• 8:00 AM - 5:00 PM
• 9:00 AM - 6:00 PM
• 10:00 AM - 7:00 PM

Occasional support may be required on weekends or public holidays, depending on operational needs.

If you want to give your career a boost, get in touch with me !