IT Support Technician

Company Description

Inetum is a global leader in IT services, dedicated to delivering innovative solutions to our clients. We are committed to fostering a dynamic and inclusive work environment that values diversity, where creativity and collaboration can thrive. We are present in 19 countries and have more than 28,000 employees worldwide.

If you are looking for a dynamic, innovative, and technology-driven company, Inetum is the place for you! Come be part of Inetum!

Are you passionate about technology and customer support? We are looking for an IT Support Analyst to join our onsite IT team, acting as the local point of contact for end-user support and IT infrastructure services. This role is focused on delivering an excellent user experience through efficient hardware and software provisioning, incident resolution, and day-to-day operational support.

Key Responsibilities

• Provide Level 1 & Level 2 support for hardware, software, and desktop environments.
• Troubleshoot and resolve incidents and service requests, ensuring SLA compliance.
• Deploy, configure, and support desktops, laptops, thin clients, tablets, mobile devices, telecoms, and audiovisual equipment.
• Support Windows, macOS, and iOS environments, including device imaging and operating system deployment.
• Install, configure, troubleshoot, and maintain business applications.
• Manage incidents and requests through ServiceNow and other ITSM tools.
• Support office moves, workplace surveys, and project-related relocations.
• Provide printing and MFD (Multi-Function Device) support.
• Troubleshoot network connectivity, Wi-Fi, and cabling/patching issues.
• Assist with disaster recovery processes and business continuity requirements.
• Maintain accurate IT asset inventory records, including deployments, assignments, and warranties.
• Produce reports, analyze operational data, and maintain technical documentation and knowledge bases.
• Collaborate with local and global IT teams to ensure high-quality service delivery.
• Support mobility services and mobile device management.
• Participate in infrastructure, transformation, and alignment projects.

Essential

• Proven experience in Desktop Support (Level 1 & 2).
• Strong knowledge of Windows, Microsoft Office, and messaging solutions.
• Experience supporting macOS and mobile devices (iPhone, tablets, laptops).
• Familiarity with ServiceNow or similar ITSM platforms.
• Excellent customer service and communication skills.
• Ability to troubleshoot a wide range of hardware, software, and application issues.
• Experience working independently and within a team environment.
• Strong organizational and reporting skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience in Banking or Financial Services environments.
• English B2/C1

Preferred

• ITIL Foundation certification.
• Microsoft certifications.
• Hardware vendor accreditations.
• Experience with banking and financial sector applications.

Location: 100% Onsite

Working Pattern: Full-time, including occasional morning shift rotation based on business requirements.