IT Technical Support Technician (Helpdesk) 100% onsite

🚀 We’re Hiring: IT Desktop Support Technician | Lisbon, Portugal

Are you an experienced IT Desktop Support professional looking for your next challenge?

We are looking for an IT Desktop Support Technician to join our team in Portugal, providing high-quality IT support to approximately 12,000 end users across multiple locations.

Location: Lisbon, Portugal

Work model: 100% Onsite

Languages: English – Expert level

What you’ll do

As part of the IT support team, you will be responsible for providing Level 1 & Level 2 desktop support, ensuring a reliable, secure and efficient IT environment for our users.

Your main responsibilities will include:

• Providing onsite support for hardware and software issues
• Troubleshooting Windows, macOS and iOS environments
• Supporting laptops, desktops, thin clients, tablets, mobile devices and AV equipment
• Installing, configuring and troubleshooting applications
• Managing incidents and service requests through ServiceNow
• Ensuring SLA compliance and effective incident resolution
• Supporting network, Wi-Fi and peripheral-related issues
• Managing IT asset inventory, deployments and user assignments
• Supporting moves, projects, transitions and technology implementations
• Maintaining technical documentation and knowledge bases
• Working closely with local and global IT teams
• Supporting mobility services and acting as an escalation point when required
• Preparing reports and providing analysis of support data
• Following IT security, ITSM and local corporate policies

What we’re looking for

Essential:

• Strong Level 1 & 2 Desktop Support experience
• Experience with Windows and macOS
• Strong knowledge of Microsoft Office and messaging technologies
• Experience supporting mobile devices, including iPhones, laptops and tablets
• Experience with ITSM / ticketing tools, preferably ServiceNow
• Experience troubleshooting a variety of applications
• Knowledge of operating system deployment and build methodologies
• Strong customer service and communication skills
• Ability to work independently and as part of a team
• Strong problem-solving and negotiation skills
• Ability to manage multiple priorities in a fast-paced environment
• Flexibility and adaptability to changing business and support requirements
• Previous experience within the Banking or Financial Services sector

Nice to have:

• Banking / financial software experience
• ITIL Foundation certification
• Microsoft certifications
• Hardware certifications

🤝 Soft Skills

We’re looking for someone who is:

✔️ Customer-oriented

✔️ Communicative

✔️ Team-focused

✔️ Conscientious and reliable

✔️ Able to multitask

✔️ Flexible and adaptable

✔️ Comfortable working in a high-tempo environment

If you have a passion for IT support, technology and customer service and enjoy working in a dynamic international environment, we’d love to hear from you!

Apply now or share this opportunity with someone who may be a great fit.

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