IT Support Analyst

An exciting opportunity exists for an IT Support Analyst to join a well‑established and growing national organisation. Reporting into the IT team, you will play a key role in delivering exceptional technical support to end users across multiple locations throughout Australia.

This position is ideal for a motivated IT professional with 2-3 years of support experience who enjoys solving problems, helping users, and building their technical expertise across a broad technology landscape.

Key Responsibilities

• Provide Level 1 and Level 2 remote support via phone, email and ticketing systems
• Troubleshoot and resolve hardware, software and network-related issues
• Manage and prioritise multiple support requests while maintaining service levels
• Keep users informed of progress and resolution timeframes
• Monitor systems and elevate critical issues when required
• Maintain accurate technical documentation and knowledge base articles
• Assist with user training initiatives across supported technologies
• Collaborate with internal teams to resolve complex technical issues
• Participate in infrastructure, systems and technology improvement projects
• Support desktop, laptop, mobile and telephony environments

About You

To be successful in this role, you will bring:

• Certificate IV in Information Technology (or higher)
• 2+ years' experience in an IT Support, Service Desk or Helpdesk role
• Experience supporting users across multiple sites or a national business
• Strong customer service and communication skills
• Excellent troubleshooting and documentation capabilities
• A proactive and team‑oriented approach

Technical Skills

Experience across a broad range of technologies, including:

• Microsoft 365 Administration
• Active Directory
• Microsoft Exchange
• Microsoft Azure
• Windows Server Administration
• LAN/WAN networking
• DNS, DHCP, Routing and VPN technologies
• Desktop and laptop deployment and imaging
• VoIP and mobile device support
• Dell and Apple/Mac hardware environments

What's on Offer?

• Competitive salary package
• Stable permanent position
• Modern office environment with onsite parking
• Exposure to a broad technology stack
• Opportunity to contribute to projects and continuous improvement initiatives
• Supportive, collaborative and people‑focused culture
• Ongoing professional development and career progression opportunities

If you're a customer‑focused IT professional looking to take the next step in your career with a growing organisation, we'd love to hear from you.

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