IT Rollout & Field Support Technician

We are looking for experienced IT Rollout & Field Support Technicians to support a large-scale end-user device refresh program across metro and regional locations. These are hands-on roles working directly with users to deploy, configure, and support Windows laptops/desktops as well as iPhones and iPads.

The successful candidates will be customer-focused, technically capable, and comfortable travelling to regional sites to support scheduled rollout waves and in-person device handovers.

Contract Summary

• Rate: Based on experience
• Work Model: On-site with regional travel
• Location: Metro and regional NSW

Responsibilities

• Prepare and deploy Windows laptops and desktops using standard build and provisioning processes.
• Ensure devices are fully configured, tested, and ready for day-one use.
• Work face-to-face with users during device handover, supporting sign-in, MFA, core applications, OneDrive setup and data migration, email, Teams, printers, and peripherals.
• Provision and manage iPhones and iPads using Apple Business Manager and Intune (Automated Device Enrolment).
• Assign device profiles, deploy applications, and ensure endpoint compliance.
• Travel to regional locations to support onsite rollout waves and scheduled pickup/handover sessions.
• Provide in-person support and triage post-deployment issues, escalating where required.
• Update and close incidents and requests in the ITSM tool.
• Collect, wipe, decommission, and retire old equipment in line with asset and security procedures.
• Update asset records and documentation following each deployment.

Skills & Experience

• Strong hands-on experience with Windows endpoint rollouts in enterprise environments.
• Proven experience with Microsoft Intune (Endpoint Manager) and Windows Autopilot, including ESP monitoring and basic troubleshooting.
• Experience managing iOS/iPadOS devices in an enterprise environment.
• Strong understanding of user data migration, including OneDrive Known Folder Move.
• Experience supporting first-day readiness including networking, VPN, Outlook, Teams, printers, and drivers.
• Excellent customer service skills, particularly in live, face-to-face handover settings.
• Comfortable travelling to regional locations with a valid driver’s licence.
• Strong documentation skills and experience working from runbooks and checklists.
• Experience using ServiceNow or similar ITSM tools for incident and request management.

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