IT Operations Manager

Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating. A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers.

We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be. If you are ready to become one of our Experts, we would love to hear from you.

Summary: The IT Operations Manager will act as a central connector between the CIO office, the PMO, and the broader organization ensuring strong financial discipline, portfolio transparency, and consistent delivery practices across IT. The role will drive adoption of the portfolio management platform (Hive), enforce project delivery governance, and coach project teams to deliver executive level insights. Responsibilities Office of the CIO Orchestration Build trusted relationships with finance, HR, engineering, and business operations to enable effective IT operations and decision making.

Maintain an accurate inventory of IT staff, including reporting structure and individual charge rates, ensuring data integrity for financial reporting and capacity planning. Own and govern the approval processes and workflows for all Statements of Work (SOWs), purchase orders, contracts, and related financial artifacts funded through the IT organization. Partner with IT project teams to plan and deliver internal showcases (e.g. lunch and learn sessions) to highlight IT projects, capabilities, and delivered value.

Consolidate project and program updates from across Enercare into a monthly executive-level summary deck presented to the CEO by the CIO. Collaborate closely with Finance to provide accurate monthly reporting on IT spend, forecasts, recoverability, and headcount, supporting financial transparency and budget management. Design, implement and maintain a structured SharePoint file architecture to support CIO and PMO documentation, ensuring consistency, accessibility, and governance of IT records.

Plan and coordinate IT leadership meetings, town halls, and events to improve communication, alignment, and collaboration within IT while enhancing the Enercare culture. Project Management Office Educate the Project Managers, Value Stream Owners and Delivery Leads on how to best leverage the Portfolio Management platform (Hive) through targeted 1:1 coaching sessions. Drive adoption of Hive across new and existing teams within Enercare to establish a single source of truth for portfolio data, improving transparency and business visibility Collaborate with Change Management while introducing new Hive features, project templates and delivery processes, ensuring rapid sustained adoption by project teams.

Work closely with Delivery Leads and Value Stream Owners to develop and maintain portfolio-level roadmaps aligned to organizational priorities, funding decisions, and resource capacity. Synthesize detailed project status updates into concise, executive-ready status updates and summaries. Analyze and interpret monthly financial data to identify trends, risks, and opportunities related to IT spend and delivery performance.

Ensure proper classification, tracking and reporting of Capital (CapEx) and Operational (OpEx) expenditures in alignment with corporate policies. Document standardized project delivery workflows and processes for Enercare, to ensure consistent execution and improve onboarding of new employees. Coach BAs on how to write user stories in Azure DevOps.

Compliance & Governance Ensure consistent use of templates, Hive (project management tool), and project governance so executives have a similar experience in all projects Conduct audits and reviews with project teams to ensure accountability and transparency. Skills and Qualifications Bachelor’s degree in business, IT, or related field; 3-5 years of experience in project portfolio management, strategic project delivery, or EPMO leadership. Finance skills: Experience with organizing, analyzing and validating financial data using Excel spreadsheets to extract meaningful insights and inform strategic decisions.

Exposure to CapEx, OpEx and One Time Cost project categorization an asset. Documentation: experience documenting workflows of processes to be used for onboarding new employees. Organizational Skills: Exceptional ability to manage multiple tasks, projects, and priorities simultaneously while maintaining attention to detail.

Facilitation: Strong facilitation skills with the ability to lead meetings, workshops, and discussions effectively. PowerPoint: Advanced proficiency in creating professional and impactful PowerPoint presentations. Event Organization: Demonstrated experience in planning and coordinating events, meetings, and workshops.

Communication: Excellent written and verbal communication skills, with the ability to convey complex information clearly and concisely. Interpersonal Skills: Strong interpersonal skills with the ability to build and maintain effective working relationships with diverse stakeholders. Problem-Solving: Ability to identify issues, propose solutions, and implement changes effectively.

Experience in Agile, Waterfall, and hybrid delivery methodologies. Compensation: $84,264 - $130,609 Please note that the compensation range listed includes base salary and potential incentive pay. Incentives such as bonuses are not guaranteed and depend on individual performance and company results.

Actual compensation within the range will be determined based on skills, experience, and qualifications. Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law.

Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request. Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly.

These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team.