⚡ New
IT Helpdesk Technician
bdoireland
DublinFull-timeMid LevelOn-site
Job Description
Overview
BDO Ireland are seeking a skilled IT Technician to join our growing team, providing exceptional technical support both onsite and remotely. The ideal candidate will have a passion for delivering professional and friendly assistance to end-users while effectively managing and resolving IT incidents. This role requires a meticulous approach to logging, analysing, and prioritizing issues, ensuring timely resolution or escalation when necessary.
Responsibilities
- Provide technical support onsite and remotely to end-users.
- Log, analyse, and prioritise IT incidents and service requests.
- Resolve issues or escalate to appropriate teams to ensure timely resolution.
Qualifications
- Strong background in laptop support.
- Experience with application installations.
- Active Directory tasks experience.
- Office 365 administration experience.
- Ability to provide user support across various platforms and devices.
Posted Today