Internal Sales Associate

Salary: £26,000 - £30,000 plus sales bonus. Location: Balerno, Edinburgh Hours: 08:45-17:00 Monday to Thursday, 08:45-15:45 on Fridays. ABOUT UNICORN, INC.

What is a unicorn? A legendary creature, sure – and also the national animal of Scotland, which is where our story kicks off. At Unicorn Inc., we channel that same rare, slightly magical energy into helping people live more active lives, one ridiculously fun product at a time.

We bring disruptive brands to the UK, Europe and South Africa, focusing on gear that doesn’t just perform, but brings joy to people’s lives. Our partners are agile, growth‑hungry and unafraid to shake up their categories - and so are we. From our home base in Scotland, with teams in Amsterdam and South Africa, we back this up with unrivalled operational capabilities, omni channel expertise and a willingness to step into the unknown.

We like to think we’re the behind‑the‑scenes sidekicks helping our customers look good, move more and win a little bigger. We’re a small, dynamic crew that believes in hard work, creativity, growth and having fun while we’re at it. We are the exclusive UK and European partner for goodr, Versus Socks, Sprints and Body Glide, and the exclusive partner for Grayl in the UK and Ireland.

ABOUT THE ROLE As our Internal Sales Superstar, you’ll be the first point of contact for keeping customers happy, orders moving, and the sales team fully supported. You’ll handle quotes, orders, enquiries and day‑to‑day communication with ease, making sure everything feels joined‑up and under control. At Unicorn Inc, we’re passionate about movement - from the running community to outdoor enthusiasts and golfers who live for fresh air and open spaces.

We work with retail partners, event organisers and everyday athletes who show up in all kinds of weather. We’re all about building strong, long‑term relationships and making every interaction feel easy, helpful and positive. Your mission is to keep customers feeling looked after, sales reps feeling supported, and every detail firmly under control.

If you enjoy talking to people, solving problems, staying organised and being part of a fun, motivated team, this role is for you. You’ll report to our Sales Manager and work closely with both the sales and operations teams to keep everything running smoothly behind the scenes. RESPONSIBILITIES Customer Support & Sales Assistance Be the first point of contact for incoming enquiries – phone, email, you name it Help customers with product information, pricing, availability and recommendations.

Create quotes and follow up to turn them into confirmed orders. Process orders quickly and accurately so nothing goes astray. Proactively contact existing customers about stock needs, new products and current offers.

Support the sales team with light prospecting and outreach to potential new customers. Sales Coordination Support our external sales reps with information, documents and timely update Keep customer records, price lists and account details accurate and up to date Coordinate stock checks with the warehouse team so promises match reality Assist with sales campaigns, promotions and product launches. Order & System Management Enter orders into our systems with speed and accuracy.

Track order progress and update customers when things change. Flag any supply issues early so we can manage expectations. Help maintain clean, reliable sales data (future you will thank you).

Customer Relationships Build friendly, professional relationships with new and existing customers. Spot genuine opportunities to upsell or cross‑sell when it adds value. Make sure every interaction leaves customers feeling informed, supported and keen to come back.

Teamwork & Problem‑Solving Work closely with the sales, operations and stockroom teams to keep everything moving. Jump in to help resolve issues quickly and calmly. Bring a can‑do attitude, even on the busiest days.

WHAT YOU’LL BRING May or may not have a degree...we don’t care Detail oriented, doesn’t every job description say this? Be proactive! Know how to google a question to solve a problem Must have a good attitude, not afraid to ask questions and the drive to help customers and teammates succeed.

Owning a unicorn or a golden retriever is a big plus Love getting and giving feedback A friendly, confident phone manner and top-notch communication skills Strong organisation skills - you’re the type who loves a tidy inbox and a clear plan Experience in a sales support or customer service role (bonus points for internal sales experience!) Good computer skills and comfortable switching between multiple systems The ability to work quickly and accurately under pressure If you love helping people, staying organised, and working with a supportive team, we’ll give you all the training you need to shine. Ready to jump into a busy, rewarding role where you really make a difference? We’d love to meet you!

WHAT YOU’LL GET Paycheck, duh To be part of a fun company that's growing quickly Cycle to work scheme Employee discount Free parking On-site gym On-site parking HOW TO APPLY Now this is the fun part. Please send the following to [email protected]: Your CV, of course Cover letter showing us the human behind the computer. Please don’t send a corporate-speak, AI generated letter.

We want to learn more about you and why you think you’re a great fit for the role. And a drawing of a Unicorn. Yep, we’re serious.

We don’t care if it’s a work of art or a scribble, but if you don’t include it, we don’t look at your CV!