Guest Experience

GUEST EXPERIENCE | 5-STAR HOTEL | LISBON

At Olivia Hotels Collection, we are continuing to grow and are looking for a Guest Experience professional to join our new 5-star hotel in Lisbon.

We are looking for someone who is passionate about hospitality, highly customer-oriented, attentive to detail, and capable of creating memorable experiences for our guests.

What profile are we looking for?

A professional with:

• A minimum of 3 years of experience in Guest Experience, Guest Relations, Guest Service, or similar positions in 4-star Superior / 5-star hotels.

• We will also consider candidates with 3 or more years of experience as a Guet Experience, Front Office Supervisor, Assistant Front Office Manager, or Deputy Front Office Manager, who are looking to take the next step towards a position more focused on guest experience.

• Experience working with international guests and within high service standards.

• Excellent communication, organisational and problem-solving skills.

• A proactive attitude, strong attention to detail and a genuine passion for delivering outstanding service.

• Ability to work as part of a team and coordinate effectively with the different hotel departments.

Languages required:

Portuguese – fluent / native level

English – fluent level

Spanish – intermediate level

Additional languages, especially French, will be considered an advantage.

What will your role be?

You will play a key role in our guests' experience, accompanying them throughout their stay, anticipating their needs, handling their requests and ensuring a personalised service in line with the standards of a 5-star hotel.

You will work closely with Front Office, F&B, Housekeeping and all other hotel departments, contributing to ensuring that every guest enjoys an authentic, personalised and memorable experience.

What do we offer?

• Joining Olivia Hotels Collection, a growing Spanish hotel group with a presence in Spain and Portugal.

• The opportunity to be part of a new 5-star hotel project in Lisbon.

• An international and multicultural working environment.

• The opportunity to contribute from the very beginning to creating and establishing the guest experience of a new hotel.