General Manager

Overview The General Manager (GM) leads the vision and business strategies to achieve sales, productivity and profitability for two retail store locations. The GM directs all aspects of each store, including customer engagement, operational execution, people management, merchandising, and the overall presentation, while upholding company values of integrity, exceeding expectations, succeeding together, inspiring innovation, and investing in people. Essential Job Functions People Management Communicates professionally and effectively in all interactions, providing direction, delegation, and follow‑up to employees at both locations.

Builds a positive work environment, recognizes performance and increases employee engagement. Develops a talent pipeline through recruitment, networking, and succession planning for management roles. Trains, coaches, and redirects store teams; adapts management style as required.

Ensures adherence to safety regulations, company policies, and procedures. Sets clear expectations, identifies performance gaps, and implements improvement actions. Handles time management across both stores to meet operational needs.

Accepts and responds constructively to feedback. Customer Focus Leads and directs the Leader on Duty program across both locations. Models brand service standards and coaches others for consistent execution.

Drives customer loyalty through email capture and other loyalty programs. Trains management team on effective customer concern resolution and timely action. Analyzes customer feedback to identify opportunities and implements improvement strategies.

Merchandising and Operational Execution Sets strategic direction for merchandise and operations, ensuring brand standards are met. Reduces loss through service, education, and operational controls. Manages schedules to maximize productivity and payroll efficiency.

Analyzes assortment sell‑through and uses reactive merchandising to drive sales. Maintains store cleanliness, merchandising guidelines, and visual placement. Coaches team on product receipt, processing, visual placement, and replenishment.

Business Management Critically analyzes KPIs, identifies behaviors that drive results. Understands and communicates business metrics and trends. Partners with peers, business partners, and supervisors to identify brand successes and opportunities.

Leads store teams to exceed company sales goals. Qualifications High school degree or GED (minimum requirement); Bachelor’s degree strongly preferred. Specialty retail experience strongly preferred.

Minimum of 5 years of retail management experience. Previous experience leading direct reports. Experience managing multiple stores and high unit output.

Demonstrated leadership and supervisory skills. Expertise in store systems and operational controls. Excellent communication skills with customers, team, and supervisors.

Strong organizational and multitasking abilities. Proficient computer and technology skills (Outlook, Excel, web navigation). Physical and Work Demands Ability to lift up to 40 pounds as needed.

Ability to stand or walk for long periods; climb up and down a ladder. Frequent bending, stooping, reaching, pushing, and pulling. Ability to commute between stores on a regular basis.

Ability to travel as needed. Availability Requirements Availability to meet the needs of the business, including days, nights, weekends, and holidays. Exempt status, including evenings, weekends, holidays, and occasional overnights.

Minimum of two closing shifts per week. Equal Opportunity Employer Statement Carter’s | OshKosh is an equal opportunity employer and encourages all interested and qualified candidates to apply. We provide accommodations upon request.

Carter’s does not use AI to make any decision in our hiring process. #J-18808-Ljbffr