Gaming Manager

Twenty Four Lane, Moama, NSW, 2731, AUSTRALIA

Rich River Golf Club is seeking an experienced Gaming Manager to lead our Gaming operations and compliance. This is an exciting opportunity for a driven hospitality professional to oversee gaming operations, compliance requirements, team leadership and customer experience.

The Gaming Manager is responsible for the overall operation of the Gaming department, ensuring compliance with all gaming regulations, AML/CTF obligations and club policies. Reporting to the Operations Manager this role will provide leadership to the gaming team, drive operational performance and deliver exceptional experiences for members and guests.

Key Responsibilities

Manage the day-to-day operations of the Gaming Lounge and Vault

Oversee gaming revenue performance, cash flow management and financial controls

Conduct daily poker machine clearances, balancing and reconciliations

Ensure compliance with all Gaming, AML/CTF and regulatory requirements

Lead, coach, mentor and develop gaming and vault team members

Manage staff rostering and workforce planning to meet operational requirements

Drive a culture of exceptional customer service and responsible gaming practices

Develop, implement and continuously improve gaming procedures and operational processes

Oversee gaming loyalty programs and member engagement initiatives

Monitor transactions and reporting in accordance with AML and CTF legislation

Liaise with regulatory authorities and ensure audit readiness at all times

Coordinate and manage gaming promotions, including Bingo, raffles and gaming-related events

Prepare departmental reports, analyse performance data, and identify improvement opportunities

Oversee Keno and TAB operations and ensure service standards are maintained

Assist in the introduction of new products, services, promotions and gaming initiatives

Contribute to departmental budgeting, forecasting and strategic planning

Key Selection Criteria

Demonstrated experience in a Gaming Management or Senior Gaming Operations role

Strong understanding of Gaming Regulations, Responsible Gambling requirements, AML and CTF obligations

Proven leadership skills with experience managing, coaching and developing teams

Strong customer service focus with excellent communication and interpersonal skills

Professional approach when engaging with members, guests, staff and stakeholders

Ability to work independently while leading a high-performing team

Strong IT and gaming systems experience, including System 7000, Aristocrat systems or similar platforms

Current RSA, RCG, Advanced RCG certifications and TAB accreditation

High level of financial acumen with proven cash handling and reconciliation experience

Strong problem-solving, decision-making and conflict-resolution skills

Professional presentation, time management and commitment to workplace standards

Availability to work rotating evenings, weekends and some public holidays as required

What We Offer

Opportunity to lead a key department within a successful and well-established club

Supportive and professional team environment

Competitive salary package based on experience

Meal card, phone allowance and uniform provided

Career development and leadership growth opportunities

About Rich River Golf Club

Rich River Golf Club is an iconic sporting and hospitality destination located in Echuca Moama, on the banks of the stunning Murray River. The Club features two 18-hole championship golf courses, along with premier bowls, croquet and tennis facilities.

Guests and members enjoy a modern Clubhouse offering a variety of dining experiences, private function and event spaces, a sports bar, gaming facilities, an 18-hole mini golf course and regular live entertainment.

Accommodation is a key part of the Rich River experience, with our established 63-room motel complex set amongst tranquil gardens and featuring an inground pool and spa. Excitingly, we are also preparing to open Reflections, our new four-star, 23-room accommodation facility, which will further enhance our reputation as one of the region's leading leisure, golf and tourism destinations.

With continued investment, growth and development, Rich River Golf Club offers an exciting and rewarding environment for employees who are passionate about hospitality, tourism, sport and exceptional customer service.

RRGC is committed to the principles of Equal Employment Opportunity, Work Health and Safety, Child Safety, Cultural Diversity and Ethical Work Practices and encourages applicants from diverse backgrounds to apply.

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