Front Desk Executive

Role Summery:

The Front Desk Executive will serve as the central point of contact for all school stakeholders, creating a positive first impression and ensuring smooth front-office operations including visitor management, communications, admissions support, and administrative tasks.

Roles & Responsibilities:

• Welcome and direct all visitors including parents, students, prospective families, and guests professionally.
• Handle all incoming calls and emails, address inquiries promptly, and route to the appropriate department or staff.
• Assist with administrative tasks including maintaining school records, student files, and document management.
• Coordinate appointments for parents, students, and staff with teachers and administrators.
• Provide information on school programmes, curriculum, admissions process, extracurricular activities, and events.
• Address and resolve queries, concerns, or complaints from parents, students, or visitors professionally and courteously.
• Monitor entrance area for security protocol compliance, maintain visitor logs, and ensure student and staff safety.
• Support the admissions team with scheduling tours, assisting enrolment procedures, and providing information to prospective families.
• Receive, sort, and distribute incoming mail, packages, and deliveries to appropriate recipients.
• Maintain a clean, organised, and professional front desk area with updated school promotional materials.

Qualifications & Experience:

• Any Graduate or Post Graduate.
• 2–4 years of experience in a front desk, reception, or customer-facing role.
• Excellent command of English language (written and verbal).
• Proficiency in Microsoft Office and ability to quickly learn school management software.