Five9 Manager
Maven Workforce Inc.
Job Description
Location : Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills : Five9, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, , Industry Solutions Consulting Good to have skills : Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Genesys Cloud, Genesys Engage, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Experience : 8+ years Educational Qualification : MBA from a tier 1 institute Roles & Responsibilities : Develop and execute the contact center strategic initiatives including AI/Gen AI strategy to improve customer experience & optimize business expenses, operational costs. Create business case and strategic transformation roadmap based on market trends. Help sell and deliver Five9 contact center solutions to clients: Product overview, Partner readiness support, pricing, documentation, first call presentations.
Drive Partner support activities: A strong focus on nurturing deeper, more strategic relationships with key parties. Develop requirements based on leadership input: Performance/Status reporting, Problem Solving and Conflict Management.