EU 261 Claims Admin

Ryanair Labs is recruiting an EU261 Claims Administrator to join Europe’s largest airline group. This role offers the chance to be part of a busy customer service team at Europe’s number one airline, engage in strategic decision‑making, and gain exposure to senior stakeholders in a multicultural environment. The position is based in the Madrid city centre office.

Responsibilities

• Support the CS management team in responding to EU261 claims in a timely manner.
• Gather information using different systems in the preparation of EU261 cases.
• Respond to written correspondence in line with the Customer Service Department’s service levels and procedures.
• Understand and interpret claims and correspondence.
• Work to tight deadlines in a dynamic environment.
• Liaise with internal and external departments on a regular basis.
• Report and communicate solutions to management for any problems that arise.
• Maintain records, databases, and systems, ensuring timely payment of claims.
• Occasionally perform ad‑hoc duties to support the team.

Requirements

• Previous experience in a similar Customer Service/Claims handler role is an advantage.
• Fluency in English and another European language is an advantage.
• Good knowledge of the Microsoft Office suite.
• Excellent organisational, written, and verbal communication skills.
• Flexible and diplomatic under pressure.
• Energetic and enthusiastic, eager to thrive in an expanding company.
• Ability to work independently and as part of a team.
• Detail‑oriented, able to complete large volumes of work quickly.

Benefits

• Permanent contract.
• Hybrid work model; option to work from home two days a week.
• Staff travel discounts from day one.
• Office in the beautiful city centre.
• Amazing atmosphere with a game room.
• Referral bonus system.

Core Competencies

• Adaptability/Flexibility
• Dependability
• Communication
• Interpersonal Skills

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