Etq Reliance Consultant

Position: ETQ Reliance Consultant

work Location: South America - Remote role

Duration: 18 Months Contract

We are seeking a consultant to provide flexible functional and technical support for EtQ Reliance across multiple initiatives. This role will support ongoing enhancement work, issue resolution, stakeholder requests, and data-related activities as business needs evolve. The ideal candidate is detail-oriented, comfortable working in a dynamic environment, and able to contribute across both project delivery and day-to-day support.

Key responsibilities

- Provide general support for EtQ Reliance, including troubleshooting defects, resolving user issues, and supporting enhancement requests

- Contribute to multiple concurrent projects with changing priorities and open-ended scope

- Partner with business and technical stakeholders to understand needs, clarify requirements, and help deliver practical solutions

- Support data migration activities, including data cleansing, validation, reconciliation, and issue resolution

- Translate business requirements into system updates, configuration changes, or support recommendations

- Document design decisions, support procedures, and Computer System Validation (CSV) deliverables, including test execution and change control activities

- Execute queries and perform data analysis for troubleshooting, reporting, and validation purposes

- Maintain support records and communicate status, actions, and risks to appropriate stakeholders

- Collaborate effectively with blended teams that may include employees, suppliers, partners, and onshore or offshore consultants

- Share knowledge with team members and help improve overall support effectiveness

Preferred qualifications

- Bachelor’s degree and relevant experience in information technology, application support, systems administration, or software development;
equivalent consulting experience will also be considered

- Experience supporting enterprise applications in a regulated or process-driven environment

- Strong analytical and problem-solving skills with the ability to learn and apply technical information quickly

- Experience with data migration, data cleansing, and validation activities requiring strong attention to detail

- Experience with relational databases, including Microsoft SQL Server

- Knowledge of one or more programming or scripting languages

- Experience translating user or business requirements into system or software solutions

- Strong written and verbal communication skills, with the ability to work effectively with stakeholders at different levels of the organization

- Strong interpersonal and customer service skills, especially when supporting users with varying levels of technical expertise

- Ability to work independently in a virtual, geographically distributed team environment

Ideal candidate profile

- Adaptable and comfortable supporting both planned project work and unplanned operational issues

- Detail-oriented and focused on high-quality, accurate results

• - Able to balance stakeholder support, technical execution, and data integrity responsibilities