Escalation Specialist II, Maghreb from Libya

Escalation Specialist II, Maghreb from Libya (11 months contract)

Salary: €73,000 per annum

Location: Dublin

Working Model: Onsite, 5 days per week, Monday to Friday, 9:00am to 6:00pm

Our client is looking for an experienced Escalation Specialist to join a global Trust and Safety team focused on keeping online communities safe. This is an opportunity to use your Maghreb from Libya, Maghreb cultural expertise, and content moderation experience to make a real impact while working on complex, high priority cases in a fast paced technology environment.

What You'll Be Doing

• Review and assess content accurately while meeting quality standards and service levels.


• Apply regional, cultural and language expertise to make informed enforcement decisions.


• Support complex content escalations and work closely with cross functional teams.


• Identify emerging risks, trends and platform issues within the assigned market.


• Provide guidance on language quality, translations and enforcement approaches.


• Keep up to date with policy changes and enforcement guidelines.

What We're Looking For - Must Have

• Around 3 years of experience in Trust and Safety, content moderation, online operations or a similar environment.


• Libyan Arabic language skills with a strong understanding of Libyan and Maghreb culture, dialects, slang and geopolitical context.


• Strong content moderation experience with a proven ability to make accurate decisions in high volume environments.


• Excellent communication skills in both Maghreb from Libyan and English.


• Ability to identify market risks and trends and support proactive enforcement decisions.


• Experience applying complex policies with consistency and accuracy.


• Comfortable reviewing sensitive and potentially disturbing content.

Nice to Have

• Experience working with AI tools or AI related projects.


• Data analysis or reporting skills.


• Experience using content moderation or case management platforms.

If you have a strong background in content moderation, are a speaker from Libya with strong knowledge of the Maghreb region, and enjoy solving complex challenges in a fast paced environment, this is an excellent opportunity to join a global team where your language skills and regional expertise will have a direct impact.

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