Engagement Partner

About the job

Join Intelcia Tech and shape the future of IT with us!

Intelcia Tech is a leading IT outsourcing and digital transformation company. With more than 20 years of expertise, we operate across five strategic domains: Infrastructure, Cloud, Application Solutions, Cybersecurity, Data & AI.

With a dynamic team of over 800 professionals, we help enterprises and public organizations tackle their technological challenges through our delivery centers in France, Morocco, Cameroon, Madagascar, Portugal, and Egypt.

Our mission is to combine top talent with cutting-edge technologies to deliver high-value services that truly make a difference.

Passionate about strategic client management and digital transformation? Your next adventure starts here!

As part of the expansion of our Managed Services business, we are looking for an Engagement Partner to lead executive governance, strengthen strategic client relationships, and ensure the successful delivery of high-value IT services for a major international client.

Here's what your day-to-day will look like:

• Serve as the executive point of contact for strategic client accounts.
• Build and maintain trusted relationships with executive stakeholders and key decision-makers.
• Drive executive governance meetings and steer strategic business reviews.
• Ensure contractual commitments, business objectives, and customer expectations are consistently achieved.
• Oversee the overall performance of managed services, ensuring high customer satisfaction and operational excellence.
• Collaborate with Service Delivery Managers, Operations Managers, and technical teams to resolve complex business and operational challenges.
• Identify business growth opportunities, service improvements, and value-added initiatives.
• Monitor contractual KPIs, service performance, risks, and mitigation plans.
• Lead executive escalations and ensure timely resolution of critical issues.
• Support contract renewals, service transformation initiatives, and continuous improvement programs.
• Provide executive reporting to both customers and senior leadership.

Service Environment:

Managed IT Services – Executive Governance – Account Management – Service Delivery – IT Service Management (ITSM) – Digital Transformation – KPI & SLA Management – Customer Success – ITIL Framework.

Profile

• Bachelor's or Master's degree in Computer Science, Engineering, Information Systems, Business Administration, or a related field.
• Proven experience as an Engagement Partner, Account Director, Client Partner, Service Delivery Director, or similar executive client-facing role.
• Strong experience managing strategic enterprise accounts within IT Services, Managed Services, or Digital Transformation environments.

Knowledge

• Strong understanding of IT Service Management (ITSM) and Managed Services operations.
• Experience with executive governance, contract management, and strategic account management.
• Solid knowledge of KPI and SLA management, financial governance, and service performance monitoring.
• Good understanding of digital transformation, cloud, infrastructure, and cybersecurity services.
• Familiarity with ITIL best practices and service governance frameworks.

Soft Skills

• Outstanding leadership and executive presence.
• Excellent communication, negotiation, and influencing skills.
• Strong customer-centric mindset.
• Strategic thinking with strong business acumen.
• Excellent stakeholder management and relationship-building capabilities.
• Ability to manage complex environments and executive-level discussions.

Skills

• Lead executive governance and strategic customer engagements.
• Manage large enterprise accounts and executive stakeholders.
• Drive customer satisfaction and long-term partnerships.
• Oversee service performance and contractual commitments.
• Identify business opportunities and support account growth.
• Manage executive escalations and strategic decision-making.
• Excellent verbal and written communication skills in English.

Why join Intelcia Tech?

Joining Intelcia Tech means becoming part of a fast-growing company where innovation, expertise, and people are at the heart of everything we do.

You'll work alongside passionate experts on challenging international projects while enjoying continuous learning opportunities, career development, and international mobility.

If you're looking to build trusted executive partnerships, lead strategic IT engagements, and contribute to large-scale digital transformation initiatives, Intelcia Tech is the place for you.

Ready to take on the challenge?

Don't miss the opportunity to take your career to the next level.

Apply now and join Intelcia Tech to help shape the future of digital services through trusted client partnerships, operational excellence, and innovation. We look forward to meeting you!