Ecommerce Manager

Ecommerce Manager Location: London (Hybrid, 4 days in the office, 1 day from home) Type: Full-time, Permanent We’re partnered with a purpose-led consumer brand in the food & beverage industry, who are looking to hire an E-Commerce Manager to take ownership of their digital performance across Amazon and DTC. This is a business with strong retail foundations and a growing online presence. With continued investment into digital channels, this role will play a key part in shaping the next phase of growth - driving performance, improving the customer journey, and unlocking new revenue opportunities. You’ll be joining at a point where there is real momentum, with scope to build, test, and optimise. It’s a hands-on role suited to someone who enjoys both strategy and execution. The Role You will manage and optimise the e-commerce experience across Amazon and the brand’s website, with a focus on driving revenue, improving conversion, and supporting customer retention. Key responsibilities include: Driving growth on Amazon - managing day-to-day performance across listings, optimising for SEO, monitoring sales performance, and overseeing advertising campaigns Managing and improving the DTC website (Shopify or similar), with a focus on UX, CRO (conversion rate optimisation), and overall site performance Coordinating product launches, promotions, and on-site merchandising to support trading activity and customer journeys Developing and executing trading plans to maximise online sales, increase revenue, and support customer retention across both platforms Ensuring product listings are fully optimised across Amazon and DTC - including descriptions, imagery, keywords, and reviews, following SEO best practice Monitoring performance data, including sales, customer behaviour, and competitor activity, using insights to identify trends and opportunities Managing and optimising paid activity to drive traffic and revenue, with a focus on maintaining efficient spend and strong ROAS Working closely with operations to manage stock levels, support forecasting, and minimise stockouts Collaborating with marketing, content, and design to deliver cohesive digital campaigns and improve the customer experience Monitoring customer feedback, reviews, and queries across platforms, using insights to inform improvements and maintain a high level of customer satisfaction What They’re Looking For Must have: 3+ years’ experience in e-commerce, with hands-on exposure to Amazon and DTC channels Strong understanding of Amazon Seller Central, including SEO and PPC Experience managing or supporting e-commerce websites, with a focus on conversion and user experience Proven experience contributing to online revenue growth Commercial awareness, with an understanding of trading activity and performance drivers Strong analytical skills, comfortable using data to inform decisions Nice to have: Experience within FMCG, food & drink, or a growing consumer brand Exposure to subscription models or repeat purchase strategies Familiarity with CRM and lifecycle marketing A natural interest in health, wellness or purpose-led brands The Opportunity This is a high-impact role within a growing business where e-commerce is a key focus. You’ll have the opportunity to shape digital performance, work closely with a collaborative team, and see the direct impact of your work on growth. It’s well suited to someone who enjoys operating in a scale-up environment - where pace is high, ownership is real, and there is room to develop.

Package Performance based bonus Hybrid working (4 days in office, one day from home) 25 days holiday + bank holidays Pension Product discounts Ongoing development opportunities