Duty Manager

Hotel Duty Manager role is ideal for someone who enjoys being visible on the floor, supporting teams and making sure the day-to-day hotel operation runs well. You'll work across front office, food and beverage, weddings, functions and general hotel operations, helping to maintain high standards and ensure a professional experience throughout the stay.

As Hotel Duty Manager, you will be part of the management team and will support the smooth running of the hotel across busy shifts, with a strong focus on service, communication and operational consistency.

The Role

• Managing the day-to-day hotel operation of the hotel
• Supporting front office, food and beverage, events and accommodation teams
• Ensuring strong service standards across all customer‑facing areas
• Handling customer feedback and resolving issues professionally
• Supporting opening, closing and shift handover procedures
• Ensuring health, safety and hotel standards are followed
• Assisting with team supervision, training and motivation
• Working closely with senior management to keep the operation running well
• Flexibility around shifts and weekends

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