Discipline Lead – Management

Company Description

Birkbeck Bengaluru is the Indian campus of Birkbeck, University of London, a globally recognised institution with a rich academic heritage and a longstanding reputation for academic excellence. The campus offers industry-relevant undergraduate and postgraduate programmes in a collaborative and student-centred learning environment, combining academic excellence with practical, career-focused education. We foster an inclusive and collaborative workplace where talented professionals can contribute to student success and make a meaningful impact in higher education.

Job Description:

The Front Desk Officer serves as the first point of contact for students, staff, and visitors at the Birkbeck India Campus. The role is responsible for delivering a professional, welcoming, and efficient front-of-house service while supporting student enquiries, administrative processes, and campus operations. The post holder will contribute to a positive and inclusive student experience through excellent customer service and effective administrative support.

Key Responsibilities:

• Act as the first point of contact for all students, staff, visitors, and external stakeholders.
• Manage reception communications, including telephone calls, emails, and face-to-face enquiries.
• Provide accurate information and direct enquiries to the appropriate departments or services.
• Maintain a professional, welcoming, and well-organized reception environment.
• Coordinate incoming and outgoing mail, courier services, and deliveries.
• Deliver a consistently high standard of customer service in all interactions.
• Build positive relationships with diverse stakeholders through effective communication and interpersonal skills.
• Manage multiple enquiries and tasks efficiently within a busy environment.
• Prioritise workloads and respond to high volumes of interactions in a timely manner.
• Promote an inclusive, respectful, and student-centred environment in line with the institution’s Equality, Diversity, and Inclusion commitments.
• Ensure compliance with institutional IT policies, cybersecurity requirements, and applicable data protection legislation, including the Digital Personal Data Protection Act (DPDPA) 2023.
• Maintain accurate documentation, standard operating procedures (SOPs), and records.
• Adhere to health, safety, and workplace requirements in accordance with the Occupational Safety, Health and Working Conditions (OSH) Code.

Student Enquiries and Administrative Support

• Provide administrative support for student services and campus operations.
• Assist with student administration activities, including data entry, document management, and record maintenance.
• Support student lifecycle activities such as onboarding, orientation programmes, student events, and engagement initiatives.
• Receive, assess, and appropriately escalate student enquiries to ensure timely resolution.
• Maintain accurate student records and ensure information is handled confidentially and securely.
• Use Microsoft Office applications and relevant institutional systems to support administrative processes.
• Follow institutional procedures for handling sensitive and confidential information.
• Facilitate effective coordination between student services and other campus departments.
• Contribute to the smooth day-to-day operation of the campus through proactive administrative support.
• Ensure compliance with workplace safety requirements and institutional policies.

Person Specification Knowledge

• Basic understanding of administrative and reception processes within an office or educational environment.
• Awareness of customer service principles and student support services.
• Knowledge of systems used for front desk and reception operations.

Technical and Work-Based Skills

• Ability to manage front desk operations, including greeting visitors and handling enquiries.
• Proficiency in Microsoft Office applications, email systems, and scheduling/booking tools.
• Strong telephone etiquette and communication skills.
• Ability to manage records, appointments, and routine administrative tasks.
• Experience using student information systems or CRM platforms.

General Skills and Attributes

• Excellent customer service and interpersonal skills.
• Professional, approachable, and service-oriented manner.
• Strong organisational and time-management skills.
• Ability to work effectively in a fast-paced environment and manage competing priorities.
• High level of accuracy and attention to detail.
• Commitment to equality, diversity, and inclusion.
• Ability to work collaboratively as part of a team.

Experience

• Experience in a receptionist, customer service, or administrative role.
• Experience handling enquiries and resolving routine issues.
• Experience working within a student-facing, educational, or service-focused environment.

Qualifications

• Completion of secondary education (or equivalent qualification).
• Administrative, customer service, or related professional training/certification.

Employment Details

Location: Bengaluru, Karnataka, India

Employment Type: Full-time

Working Pattern: Monday to Friday with occasional weekend work

Start Date: August 2026

How to Apply

Interested candidates may apply through LinkedIn Easy Apply or send their updated CV to [email protected]