Customer Support Specialist

Customer Support Specialist (US Retention Process)

Spanish Language Expert (Bilingual – English & Spanish)

Role Summary

We are hiring Customer Support Specialists with mandatory experience in international retention processes, particularly for US markets.

Key Responsibilities

• Handle inbound and outbound customer calls efficiently 
• Understand customer needs and provide suitable solutions 
• Research issues and resolve them effectively 
• Clearly explain product/service features and benefits without reliance on scripts 
• Build strong customer relationships 
• Achieve qualitative and quantitative performance targets 

Requirements

• Prior experience in customer support, sales, or retention (international BPO) 
• Experience with US market processes (mandatory) 
• Strong communication and listening skills with neutral accent 
• Good time management and problem-solving abilities 
• Knowledge of US credit systems (credit bureau, reports, scores) is an added advantage 
• Immediate joiners only 

Benefits

• Health Insurance 
• Provident Fund 
• Cab Facility 

Work Details

• 5 Days Working (US Shifts) 
• Rotational shifts and week offs 
• Location: Viman Nagar, Pune