Customer Support Representative (Japanese-Speaking)

We’re Hiring: Customer Support Representative (Japanese-speaking)!

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

We are currently on the lookout for a Customer Support Representative (Japanese-speaking) to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!

Role: Customer Support Representative (Japanese-speaking)

Work Arrangement: Work from Home

Location: India

Schedule: Mid/Night shift

Job description:

Key Responsibilities:

We are currently on the lookout for a new Japanese Speaking CSR to join our team.

• Handle inbound Japanese customer support calls confidently.
• Resolve Level 1 inquiries using clear processes.
• Log and update tickets accurately in HubSpot.
• Escalate complex issues to internal experts.
• Follow call handling and documentation standards.
• Perform ticket clean-up during downtime.
• Improve FAQs, scripts, and support resources.

Qualifications and requirements:

• Fluent Japanese, spoken and written.
• Professional phone-based customer service experience.
• Clear, confident, and engaging communication skills.
• Strong listening and problem-solving abilities.
• Comfortable using ticketing systems like HubSpot.
• Adaptable in fast-paced, evolving environments.
• Reliable, self-directed, and process-oriented mindset.

Perks & Benefits:

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled
• Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
• Endless opportunities for career advancement
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Tech-on-wheels Support
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**