Customer Support Engineer - NETGEAR

Job Responsibilities: • Engage in direct communication with NETGEAR customers via phone, chat, and email. • The agent will assist customers with home mesh-wireless-network initial setup and configurations. • The agent will assist customers with home extender and powerline adapter initial setup and configurations. • The agent will assist customers with home extended or advanced home networking configurations. • The agent will confirm product expected behavior and troubleshoot as needed. • Actively promote the use of NETGEAR mobile apps. • Accurately log customer cases and product issues. • Sell “support contracts”. • Work with, and escalate cases to, L2 support engineers to identify and resolve technical issues. Desired Skills: • Comprehensive understanding of typical home network deployments is required. • The candidate must be able to identify a diversity of networking home devices’ specific functions, configurations, and interactions. • Candidate must have immaculate English communication skills. • Candidate must be well mannered and demonstrate a high order of customer services skills. • The candidate must be attentive to detail. • Candidate must have excellent analytical, organizational, and time management skills. • Candidate must be able to perform well in a steep learning curve. • The candidate must be able to sell support contracts.