Customer Success Representative

We’re Hiring: Customer Success Representative

São Paulo, Brazil | On-site

Datamar is looking for a proactive, curious, and relationship-oriented Customer Success Representative to help our clients turn maritime trade data into meaningful business value.

In this role, you will:

• Understand each client’s business, priorities, workflows, and use cases

• Help clients make the best use of Datamar’s data, tools, and insights

• Monitor account engagement, usage, satisfaction

• Identify unmet needs, risks, and opportunities to deliver additional value

• Support onboarding and maintain strong, continuous client relationships

We’re looking for someone who:

• Is organized, proactive, analytical, and comfortable managing priorities

• Has strong communication, active listening, and relationship-building skills

• Is fluent in Portuguese and English

• Knows how to ask the right questions to understand a client’s real needs

• Is genuinely interested in learning about foreign trade, maritime logistics, and international markets

• Is comfortable working with Microsoft Office and digital tools

Previous experience in Customer Success, Account Management, Sales Support, or another client-facing role is a plus. Spanish and familiarity with CRM platforms, especially Salesforce, are also valuable advantages.

At Datamar, you will work with internationally recognized maritime trade intelligence and help leading companies across transportation, logistics, and foreign trade make smarter decisions.