Customer Success Manager Northern Europe

Overview

Join Pigment as a Customer Success Manager helping enterprise customers unlock adoption and measurable value from Pigment's AI-powered planning platform. You will cultivate trusted advisory relationships with executive sponsors, set goals and KPIs, and drive renewal and expansion. You will navigate complex organisations to broaden Pigment use cases, influence product direction, and contribute to ARR growth.

You will lead implementations, deliver compelling presentations, and shape the Pigment community through thought leadership. This role sits at the intersection of commercial and technical success in a fast-paced, collaborative SaaS environment.

• Competitive package
• Stock options
• Bike2work scheme
• Flexible working hours
• Offsite annual event
• Remote-friendly environment

• Manage a portfolio of Corporate & Enterprise accounts
• Develop clear Success & Value Realisation plans and align stakeholders
• Drive ARR and reduce risks across the portfolio
• Oversee Pigment implementations and ensure high adoption
• Deliver presentations and recommend best practices
• Support development of Pigment community through events and thought leadership
• Develop deep product expertise and collaborate with product on roadmap

• Significant experience in customer success, account management, or similar in software/SaaS
• Proven track record managing Corporate & Enterprise accounts, driving adoption, renewals, and expansion
• Experience with AI customer engagement strategies and automation technologies
• Strong commercial mindset with ownership of revenue including renewals and expansion
• Curiosity about new technology and enjoyment of working with top products
• Excellent analytical skills to interpret data and identify opportunities
• Outstanding communication and interpersonal skills across all levels
• Results-oriented, proactive, strategic problem-solving in a fast-paced environment
• Fluent in English
• Self-motivated and adaptable with cross-functional collaboration abilities

• communication
• interpersonal skills
• analytical thinking
• AI customer engagement strategies
• automation technologies and platforms
• data interpretation and trend analysis