Customer Success Executive/Intern

🚀 We're Hiring: Customer Success Executive / Intern

Employment Type: Full-time / Internship

Location: Bangalore (Work From Office)

Salary: ₹3 LPA

Stipend: ₹15000

About Kasplo

Kasplo is a cloud-based email delivery and marketing platform that helps businesses send transactional and bulk emails with high deliverability. Our platform focuses on reducing bounce rates, improving inbox placement, and optimizing campaign performance. With automation workflows, an intuitive dashboard, advanced analytics, and seamless integrations with CRMs, CMS platforms, and analytics tools, Kasplo enables businesses to scale their email marketing efforts efficiently.

Role Overview

As a Customer Success Executive / Intern, you will be responsible for ensuring a smooth onboarding experience for new customers and helping them achieve their desired outcomes using Kasplo. You will work closely with clients from sign-up through onboarding, training, and ongoing engagement, focusing on product adoption, customer satisfaction, and long-term retention.

Key Responsibilities

• Guide customers through the onboarding journey, including sign-up, welcome, setup, and training.

• Assist with technical setup, including DKIM, SPF, and DMARC configurations.

• Support customers in importing and validating contact data.

• Ensure CRM, CMS, and other integrations are configured correctly.

• Conduct onboarding and training sessions for customers.

• Share tutorials and guides for self-service customers.

• Provide dashboard walkthroughs and campaign setup guidance.

• Help customers understand key performance metrics such as open rates, CTR, and deliverability.

• Act as the primary point of contact during onboarding.

• Resolve customer queries via email, chat, and scheduled calls.

• Build strong customer relationships and ensure a high-quality customer experience.

• Conduct regular customer check-ins and reviews.

• Assist customers with campaign setup and recommend best practices for segmentation, automation, and campaign strategy.

• Monitor campaign performance and suggest optimizations.

• Collect customer feedback and contribute to improving onboarding processes, FAQs, and training materials.

Required Skills

• Strong communication and interpersonal skills.

• Customer-first mindset with excellent problem-solving ability.

• Basic understanding of Email, WhatsApp, and SMS marketing concepts (deliverability, campaigns, segmentation).

• Ability to manage multiple clients and timelines.

• Familiarity with email tools, CRM platforms, or SaaS products.

• Basic knowledge of DNS records (SPF, DKIM, DMARC) is an added advantage.

• Proficiency in Microsoft Excel, Google Sheets, and presentation tools.

Qualifications

• Bachelor's degree in Business, Marketing, Communications, or a related field preferred.

• Open to recent graduates, and candidates with relevant internship or customer support/customer success experience.

• Prior experience in Customer Success, Customer Support, or Account Management is a plus.

• Exposure to SaaS or email marketing platforms is preferred.

• Strong interest in SaaS, customer experience, and retention marketing.

• Ability to handle client communication independently.

• Willingness to work from our Bangalore office is mandatory.

What You'll Gain

• Hands-on experience in SaaS onboarding and customer lifecycle management.

• Exposure to email deliverability and marketing strategies.

• Real-world experience in customer problem-solving and retention.

• Opportunity to work closely with Customer Success, Product, and Marketing teams.

• Career growth into Customer Success and Account Management roles.

• Mentorship from experienced SaaS professionals.

Interested candidates can share their resume at: [email protected]

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