Customer Service Team Leader

Since 1987 Hartman Group has partnered with Australian retailers to become a diverse and integrated manufacturer and distributor in the DIY, trade and leisure markets. Our leading brands include Gorilla, Rhino, Hartman, and Polar.

As the Customer Service Team Leader, you will lead and facilitate the necessary processes both internally and externally, ensuring the Hartman Group high standard and reputation is maintained.

Responsibilities

• Lead and oversee a small customer service team to deliver exceptional sales and service experiences.
• Manage and expedite customer enquiries and complaints, ensuring timely resolutions.
• Process daily retailer data.
• Monitor daily workflows to ensure effective operations and customer satisfaction.
• Identify and implement process improvements to ensure team productivity and operational efficiency.
• Work with and support senior management, sales teams and other departments, as required.

Essential skills & attributes

• Excellent verbal and written communication skills.
• Experienced in team leadership.
• Knowledge of Pronto and Cognos systems.
• Understanding of EDI processes and troubleshooting requirements.
• Ability to work autonomously and as part of a team.
• Willingness to strive for continuous improvement.
• Attention to detail.
• Ability to use initiative and think outside the box.
• Effective time management skills and ability to prioritise tasks.

What's on Offer

• Competitive salary and superannuation package.
• Full-time employment (Office based) within a well-established company.
• Ability to work with a dynamic team and independently.

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