Customer Service Support Officer

We are currently seeking two experienced Customer Service Support Officers to join a busy seasonal customer service operation supporting the launch and sale of a popular annual Australian publication.

This is a hands-on customer service role where you will assist customers with enquiries, orders, payments and online purchases, while ensuring a high level of service and accuracy throughout a busy seasonal period.

Responsibilities:

• Respond to customer enquiries via phone and email
• Process customer orders and sales transactions
• Assist customers with online ordering and self-service options
• Process BPAY and other payment-related enquiries
• Manage returned-to-sender orders and customer follow-up
• Record and categorise enquiries accurately within the CRM
• Provide clear and professional information to customers
• Identify and elevate recurring issues or complex enquiries
• Share knowledge and information with other team members
• Assist with improving customer service processes
• Maintain accurate records and ensure customer information is handled appropriately

About You:

You will be an experienced customer service professional who enjoys working in a busy environment and providing a high standard of service.

To be successful, you will have:

• Previous experience in customer service, ideally within a high-volume or call centre environment
• Excellent verbal and written communication skills
• Strong administration and organisational skills
• Excellent attention to detail and accuracy
• The ability to learn new systems and processes quickly
• Confidence using Microsoft Office and computer-based systems
• The ability to manage competing priorities and work independently
• A positive, team-focused and customer-oriented approach

Experience using a CRM, particularly Microsoft Dynamics, will be highly regarded.

About the Organisation:

Join a prominent Australian organisation providing important services and information to the community. You will be part of a professional team supporting a busy seasonal customer service operation during the launch and sales period of a well-known annual publication.

The Next Step:

To be successful, you must be willing to obtain a clear National Police Check and have unrestricted Australian working rights.

We welcome and encourage applications from people with disabilities and are committed to providing a supportive and inclusive workplace.

Reference number: NB50230

Dixon Appointments values diversity and inclusion and is committed to providing a safe, inclusive and barrier-free recruitment experience. Please indicate your preferred method of communication in your application, and please let us know if you require any adjustments when dealing with us.

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