Customer Service Specialist

Job Description

Job Title: Customer Support Associate – International Voice/ Chat & Inbound Sales

\n

Location: Pune

\n

Job Overview

\n

We are looking for enthusiastic and customer-focused Customer Support Associates to join our International Voice, Chat & Inbound Sales team in Pune. The ideal candidate will be responsible for delivering exceptional customer service, handling inbound customer interactions, resolving queries, and identifying sales opportunities while ensuring a seamless customer experience.

\n

Key Responsibilities

\n

\n
• Handle inbound customer calls and chat interactions for international clients in a professional and courteous manner.
\n
• Understand customer requirements, resolve queries, and provide accurate information.
\n
• Identify customer needs and recommend appropriate products or services to achieve sales targets (Inbound Sales).
\n
• Build rapport with customers while delivering an outstanding customer experience.
\n
• Ensure timely resolution of customer concerns and maintain high customer satisfaction scores.
\n
• Meet individual and team performance metrics, including quality, productivity, customer satisfaction, and sales targets.
\n
• Accurately document customer interactions and update CRM systems.
\n
• Adhere to company policies, process guidelines, and quality standards.
\n

\n

Eligibility Criteria

\n

\n
• Undergraduate and Graduate freshers are welcome to apply.
\n
• Graduates with experience in International Voice, Chat, Customer Support, or Inbound Sales processes are preferred.
\n
• Excellent verbal and written communication skills in English.
\n
• Strong interpersonal, problem-solving, and customer-handling skills.
\n
• Sales-oriented mindset with the ability to identify and convert customer opportunities.
\n
• Willingness to work in rotational shifts, including night shifts, as per business requirements.
\n

\n

Work Schedule

\n

\n
• 5-day work week
\n
• 2 rotational weekly offs
\n
• Rotational shifts (including night shifts)
\n

\n

What We Offer

\n

\n
• Competitive salary with attractive performance incentives.
\n
• Comprehensive training and career development opportunities.
\n
• Dynamic and inclusive work environment.
\n
• Opportunities for internal growth and career progression.
\n

\n

How to Apply

\n

Interested candidates can share their updated CV via email

\n

Contact Person: HR Versha Singh

\n

WhatsApp: +91 7738031204

\n

Email Id : [email protected]