Customer Service Specialist

Job Description

We are looking for a dedicated and customer‑focused Customer Service Specialist to join our team.

In this role, you will serve as the first point of contact for our Partners, providing high‑quality support and ensuring an exceptional customer experience across a range of banking and payment services. You will help customers resolve inquiries, navigate processes, and find solutions to a variety of financial and account‑related matters.

If you enjoy helping people, solving problems, and working in a fast‑paced environment where every day brings new challenges, this role could be the perfect fit for you.

What You Will Do

• Provide customer support via email and phone regarding transactions, payments, account maintenance, reporting, and general service inquiries.
• Respond to customer questions, requests, and concerns in a professional, timely, and customer‑focused manner.
• Resolve customer issues efficiently, striving for first‑contact resolution whenever possible.
• Investigate and resolve billing inquiries, payment discrepancies, and account‑related concerns.
• Perform account maintenance activities, including updates, corrections, and administrative changes.
• Research and follow up on complex cases requiring additional investigation.
• Collaborate with internal teams to resolve customer issues and deliver the best possible customer experience.
• Identify recurring issues and recommend process improvements to enhance service quality and operational efficiency.
• Communicate updates, service changes, and important information to customers as required.
• Work Monday to Friday between 8:00 AM and 6:30 PM, including Polish bank holidays.

Qualifications & Preferred Skills

• High school diploma or equivalent.
• 2–4 years of experience in customer service, customer support, banking operations, contact center, or a related field.

• Fluent written and verbal communication skills in Polish and English.
• Previous experience in customer service, banking, financial services, or a related environment.
• Strong communication and interpersonal skills with a customer‑first mindset.
• Excellent problem‑solving and decision‑making abilities.
• Confidence in handling challenging or sensitive customer situations.
• Strong attention to detail and ability to identify and resolve issues accurately.
• Effective time management and organizational skills.
• Ability to work across multiple systems and applications simultaneously.
• Proficiency in Microsoft Office applications.
• Ability to work independently while contributing positively to a team environment.

Why Join Us

• Be part of a supportive and collaborative team.
• Develop valuable experience in the banking and financial services industry.
• Strengthen your customer service, communication, and problem‑solving skills.
• Build expertise in financial products, processes, and customer support operations.
• Make a meaningful impact by helping customers achieve successful outcomes.

Working Model

This role requires working from a U.S. Bank office location at least 3 days per week as part of our hybrid working model.

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.

We offer a market‑competitive compensation package that includes:

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.
• Performance‑based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.
• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing and health & wellness.
• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.
• Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.

Employee benefits and development | U.S. Bank | Elavon

Closing Date

Posting may be closed earlier due to high volume of applicants.

We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.

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