Customer Service Specialist Italy

Overview:

We are looking for a customer-focused professional to join an international organization and provide operational, administrative and customer support. The successful candidate will play a key role in ensuring excellent service levels, efficient order processing and effective coordination between customers and internal teams.

Key Responsibilities:

• Handle customer inquiries via phone, email and other communication channels, ensuring a professional and timely response.
• Provide product, service and basic technical information while maintaining a high level of customer satisfaction.
• Process and manage customer orders accurately within internal systems and follow up on order status, stock availability and deliveries.
• Coordinate the resolution of customer issues by collaborating with internal departments and ensuring effective communication throughout the process.
• Manage returns, warranty claims and related documentation in accordance with established procedures.
• Create and maintain customer accounts and records, ensuring the accuracy and completeness of all information.
• Perform administrative tasks and maintain documentation to support daily business operations.
• Support inventory and logistics-related activities to ensure service continuity and product availability.
• Assist with invoice, payment and credit note inquiries, escalating and resolving issues when appropriate.
• Collaborate with cross-functional teams including sales, finance, operations and logistics to ensure an excellent customer experience.
• Ensure compliance with internal procedures, quality standards and company policies.
• Identify opportunities for process improvement and contribute to operational efficiency.

Qualifications & Experience:

• Italian speaker with strong command of English and Spanish, both written and spoken, enabling effective communication in an international environment.
• 2 years of experience in customer service, support operations, or similar client-facing roles.
• A genuine customer-first mindset, with a consistent focus on delivering high-quality service and positive experiences.
• Strong interpersonal and communication skills, with the ability to interact effectively across different teams and with external stakeholders.
• A proactive and collaborative approach, combined with strong analytical thinking and problem-solving capabilities.
• Previous experience working with business systems such as ERP or CRM platforms is required.
• Solid command of Microsoft Office tools for daily operational tasks and reporting.
• Secondary education or equivalent academic background.
• Basic understanding of financial or accounting principles will be considered an advantage.
• Additional European languages will be considered a strong plus.

Our offer:

Join a dynamic international company where you can make an impact and continue developing your career. We provide an attractive rewards package, including:

• Permanent contract
• Competitive salary and annual bonus
• Private health, life, and dental insurance
• Hybrid working arrangement
• Pension or savings plan contribution
• Childcare/dependent care support
• Wellbeing programs and work-life balance initiatives