Customer Service Specialist

p strongMadrid /strong /pp strongJoin a global leader in power system protection /strong /ppbr/ppstrongAbout Schweitzer Engineering Laboratories (SEL) /strong /ppbr/ppAt strongSchweitzer Engineering Laboratories (SEL) /strong, we design and manufacture technology that makes electric power strongsafer, more reliable, and more economical /strong.

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Our work protects critical infrastructure around the world, and our people are driven by purpose, collaboration, and long-term thinking.

/ppGuided by our strongValues, Principles of Operations, and World Class Manufacturing philosophy /strong, SEL offers an environment where professionals can grow, take ownership, and make a real-world impact—locally and globally.

/ppbr/ppstrongThe Opportunity /strong /ppWe are looking for a strongCustomer Service Specialist /strong who can proactive, quality focused, and takes pride in providing excellent customer service.

Successful candidates will have an educational background in business or a related field and an interest in serving customers and growing with a multinational employer.

If you are seeking an opportunity to apply your professional working experience to support customers and solve challanging problems then we invite you to join our team.

/ppbr/ppstrongWhat You’ll Do /strong /pulliProvide world-class customer care to both internal and external customers.

/liliEngage in regional customer support activities including accurate entry of orders, quotes and RMA's, and creation and maintenance of special specifications.

/liliCommunicate to customers and reps on deliverables, service bulletins, and/or resolving of additional customer service issues on an independent basis.

/liliUse independent analysis, judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems.

/liliOwn customer feedback tracking and driving to customer satisfaction.

/liliInitiate process improvement suggestions and lead in implementation.

/liliOther duties as assigned.

/li /ulpbr/ppstrongWhat You Bring /strong /pulliMinimum 3 years of customer service experience /liliDegree in business or related field or related operations experience /liliLanguages: Spanish Fluent, French Fluent and English Fluent /liliStrong computer skills /liliERP or CRM tools experience /liliAbility to learn concepts and technical details of products /li /ulpbr/ppstrongWhy Join SEL? /strong /ppYou’ll play a visible role in one of our fastest-growing regions, working in a global, values-driven organization with real impact and autonomy.

/ppbr/pulliCompetitive salary and an excellent benefits package.

/liliTop‑tier medical and dental, insurance.

/liliRestaurant tickets and wellness benefits.

/liliDevelopment opportunities, including tuition assistance and internal growth programs. xqbhyrx

/liliA people‑first culture where your work truly matters.

/li /ul