Customer Service & Sales Support Officer

Alexandria, Sydney $75,000 – $85,000 + Super

Love solving problems? Thrive in a fast-moving environment? Enjoy being the person customers rely on?

• Established, growing Australian business with an outstanding reputation
• Supportive, down-to-earth team culture
• Modern Alexandria office with onsite parking
• Long-term career stability and genuine development opportunities
• No two days are ever the same

Customer Service Officer

Alexandria, Sydney $75,000 – $85,000 + Super

Love solving problems? Thrive in a fast-moving environment? Enjoy being the person customers rely on? We're looking for an energetic Customer Service professional who genuinely enjoys delivering exceptional service and keeping things moving.

Why you'll love it

• Established, growing Australian business with an outstanding reputation
• Supportive, down-to-earth team culture
• Modern Alexandria office with onsite parking
• Long-term career stability and genuine development opportunities
• No two days are ever the same

The Opportunity

You'll be responsible for managing the customer journey from beginning to end, ensuring every interaction is professional, proactive and solution-focused. You'll build strong relationships with customers across Australia and New Zealand while working closely with internal teams to deliver an outstanding customer experience. You'll be trusted to think ahead, solve problems before they become issues and keep customers informed every step of the way.

What you'll be doing

• Managing customer orders from receipt through to delivery
• Building trusted relationships with customers across Australia & New Zealand
• Responding to enquiries via phone and email with professionalism and urgency
• Coordinating deliveries, freight and logistics
• Managing backorders and keeping customers informed
• Working closely with Sales, Operations, Logistics and Finance
• Preparing customer documentation including PODs, packing lists and export paperwork
• Maintaining accurate information within SAP and internal systems
• Supporting inventory movements and stock transfers
• Identifying smarter ways of working and contributing ideas to improve customer experience

What makes you successful

You genuinely enjoy helping people, You're organised, proactive and calm under pressure and you don't wait to be asked—you take ownership, communicate well and love finding solutions.

You also bring:

• Experience in Customer Service, Order Processing, Sales Support or Internal Sales
• Outstanding communication and relationship-building skills
• Strong attention to detail and excellent organisational ability
• Confidence juggling multiple priorities without sacrificing accuracy
• A positive, solutions-focused attitude
• Intermediate Excel skills
• Experience using SAP or another ERP system (highly regarded)

Experience within manufacturing, distribution, logistics, industrial or FMCG environments will be highly regarded.

We welcome applications from all backgrounds and can provide adjustments throughout the recruitment process if required.

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