Customer Service Representative

We are growing! We’re currently looking for multiple Inbound Customer Service Representatives to join one of our existing Inbound Contact Centre teams!

What We Offer

• Attractive hourly rate; $34.96 + superannuation.
• Flexible hours between Monday – Saturday.
• Ongoing training and development programs.
• Conveniently located minutes away from Westfield Knox shops, cafes, restaurants, etc. Discounted onsite staff parking.
• Collaborative, innovative and engaging culture.
• Friday afternoon social gatherings every week with weekly fresh fruit delivered, on-site coffee machine and pool table.

About Our Client

Our client is trusted by consumers as a GLOBAL LEADER in after‑sales care across consumer electronics and home appliances. They provide flexible solutions for rapid repair, replacement, or upgrade.

About The Role

As an Inbound Customer Service Representative, you will be responsible for delivering high levels of customer service, including handling consumer communication enquiries and providing each customer with a highly personalised experience throughout.

In The Role, You Will

• Deliver exceptional customer service to customers.
• Ensure all customer queries are resolved within a timely manner.
• Data entry for accurate maintenance of our database.
• Commit to consumer advocacy and deliver great outcomes for both the consumer and our client.

About You

• Previous Contact Centre experience highly regarded.
• Strong negotiation and problem‑solving skills.
• Excellent communication skills and attention to detail.
• Strong computer and systems literacy, Salesforce/CRM experience desirable.
• You are a target orientated individual who strives to meet the goals set for them.
• Willing to learn & thrive being a part of a supportive, inclusive team.

We are a Circle Back Initiative Employer – we commit to respond to every applicant.

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