Customer Service Representative
Matrix Education
Job Description
Strathfield, Castle Hill, Epping, Chatswood, Parramatta, Hurstville
Casual | 3 – 4 days per week
Matrix Education is hiring casual Customer Service Representatives to join the team at our Parramatta, Epping, Chatswood, Castle Hill, Hurstville or Strathfield locations. Working hours are 3-4 days per week, including at least one weekend shift.
As a Customer Service Representative, you will provide a range of administrative services to our customers, contribute to continuously improving processes to satisfy customer needs whilst building and maintaining strong relationships with all client bases. Full on-the-job training and support is provided.
The position is ideal for a customer service professional who is looking to take the next step in their career and grow within an organisation.
What you'll do...
- Day to day operational management of the Matrix campus.
- Responding to inbound telephone, email and face to face enquiries.
- Making outbound sales and engagement calls.
- Ownership of end to end enrolment management, from trial lessons, enrolment to retention.
- Management of customer profiles and enrolments on the CRM.
- Delivery of internal communications at the campus level.
- Providing support to staff and students on site.
What you'll need...
- Minimum two years' experience in customer service, administration or call centre.
- Outstanding verbal and written communication skills, with a confident, polite and professional approach.
- Keen attention to detail when documenting and entering information.
- Ability to remain calm and focused during busy periods.
- Flexible attitude, hard-working and results driven.
- Friendly and approachable nature – you genuinely enjoy helping others.
- Strong problem-solving skills – you think on your feet and stay composed under pressure.
- Great multitasking abilities – handling calls while updating systems and notes.
- Experience using CRM systems (Salesforce CRM experience is a big plus).
A few of our perks...
- Convenient campus locations across Sydney.