Customer Service Representative

IVE is Australia’s leading holistic marketing company. With an unmatched breadth and depth of offering, we guide our clients from idea to execution. Our landscape is constantly shifting and evolving. As marketing natives, so are we. We are forever seeking new ways to navigate the marketing maze and connect our clients with customers.

About the Role

Based in our state of the art premises in Braeside or Sunshine VIC, we are currently seeking a customer-focused, passionate Customer Service Officer / Campaign Manager to join our CX & Data business unit as part of our Client Delivery team. You will be customer-facing managing a portfolio of accounts and build your own relationships with key stakeholders.

Responsibilities

• Managing a range of different types of campaigns including essential and direct mail.
• Engaging in campaigns across multiple channels including digital channels and traditional mail for Australia's leading organisations.
• Executing one-to-one communication projects and campaigns, whilst providing exceptional customer service to our clients that exceeds their expectations.

Qualifications

• Experience in the data-driven communications space including essential mail and marketing, digital marketing, marketing automation, beneficial
• A strong understanding of traditional and digital multi-channel campaigns.
• An unrelenting focus on the customer – you will represent the customer in our business.
• The ability to develop value-adding and productive relationships with clients and internal stakeholders/departments.
• The capability to develop and manage project and campaign timelines.
• The power to work autonomously but collaboratively in a team environment with minimal direction.
• Knowledge or NetSuite ERP beneficial.
• The traits of a true communicator with a desire to keep the customer informed.
• Excellent time management and organisation skills.
• A team player with a great work ethic and desire to succeed.
• Complement our company values – genuine, driven, specialised and collaborative.
• Strong attention to detail.
• A demonstrated history of working with print, data, mail house or digital marketing services.

As part of our IVE Care program, we invest significantly into employee wellbeing, diversity & inclusion, and workplace health & safety. This has helped us to remain the employer of choice across all sectors that we operate in and attract the best talent.

Equal Opportunity Statement

Applicants must have the right to live and work in Australia.

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