Customer Service Representative

Innovation Collective Pty Ltd – Silverwater NSW

Snap Shades is the leading provider of innovative car window shades in Australia! Under the radiant Aussie sun, we're revolutionizing automotive accessories with our premium car sun shades, custom-designed for style, convenience, and protection.

If you're passionate about driving change, both literally and figuratively, and want to be part of a company that values innovation and excellence, then Snap Shades is the place for you.

Come join us in shaping the future of automotive accessories and sun protection and let's drive success together!

We are seeking a motivated and passionate Customer Service Superstar to join our team. The successful candidate will be someone looking to utilise their exceptional customer service and organisational skills.

Currently our Australian operation and employees are all located in our head office and warehouse facility based in Silverwater.

Your main responsibilities include, but are not limited to:

Respond to customer enquiriesacross a variety of platforms – phone, email, social media, live chat and more.

Address issues with products, orders, and deliveries in a timely and effective manner.

Provide troubleshooting advice to customers.

Assist with processing returned productsand ensure that the customer receives the best possible outcomes.

Respond to our online company reviews acrossa number ofplatforms – Product review,Google review andFacebook review.

The ideal person will have:

Have energy,driveand a positive, customer-first attitude to deliver results.

Previous experience in a customer service role with proven exceptional customer service skills (preferred but not essential).

Ability to troubleshoot and problem solve, resolving issues to become positive customer experiences.

Willingness to learnand a friendly, professional attitude.

Work well within a team, as well as independently.

Exceptional written and verbal communication skills.

Ability to multi-task to communicate across various platforms.

What we offer:

The opportunity to be part of a growing online business with the opportunity to travel and explore Australia.

Training in E-commerce software.

A dynamic, collaborative and fun work environment.

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