Customer Service Representative
Davidson
Job Description
About the Company
Our client is one of Queensland's most respected trade services companies, known for delivering top-tier customer experiences. This is a great opportunity to join a team of Customer Service specialists who are as competitive as they are collaborative-rallying around one another, having a laugh, and striving to outdo each other in delighting customers. And yes, they're rewarded for it with some great commissions for hitting very achievable targets.
About the Role
You’ll join a friendly, fast-paced team, acting as the first point of contact for customers. Your day-to-day will include:
- Handling inbound enquiries for installations, servicing, and repairs
- Troubleshooting and providing basic fault resolution advice
- Making outbound follow-up and after-sales satisfaction calls
- Identifying opportunities to upsell or add value to the customer experience
This is a great role for someone who enjoys a mix of customer service and soft sales, with no cold calling.
About You
You bring:
- An instinct for spotting sales opportunities while solving problems
You don't need to come from a trade background-just bring the energy, empathy, and sharp thinking that customers love.
The Benefits
- Southside location with on-site parking
- Ongoing training
- Base salary + paid overtime after 38 hours
- Uncapped commission with high achievers earning into the $80Ks