Customer Service Representative

Overview

The Customer Service Representative is responsible for assisting, supporting and resolving customer’s questions specific to Datacom products and services.

Responsibilities

• Interacting with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.
• Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges.
• Updates databases with status of returned materials issues and accounts for returns inventory.
• Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules.
• Ensure service information accessible by sorting and filing documents/forms. May schedule field service repair calls.
• Handles requests for additional company materials.
• Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems.
• Takes reasonable care that their actions (or inactions) do not harm the Health and Safety.

#J-18808-Ljbffr