Customer Service - Reception

About The Role

In this role, you will essentially function as a “Director of First Impressions”. You will provide a positive first experience for customers through excellent and professional customer service.

Role Title

Customer Service - Reception

Location

Thomastown, Victoria, Australia

Hours

Monday – Friday, Full Time Permanent

Reporting

Customer Service Manager

Essential Skills & Qualifications

• Previous reception, customer service or industry experience is preferred, but not essential.
• Adept at navigating computer systems to manage customer interactions and records.
• Ability to analyze situations and think critically to find solutions to customer issues.
• Excellent verbal and written communication skills are essential.
• Willingness to provide/obtain relevant checks due to interaction with clients (e.g., Police checks/NDIS Worker Screening check).

Duties & Responsibilities

• Greet customers and ensure a positive first impression.
• Resolve customer issues and concerns efficiently.
• Assist customers with order placement, tracking, and processing, ensuring accuracy and timeliness.
• Foster strong and positive interactions with customers to encourage loyalty and repeat business.
• Collect customer feedback and relay valuable insights to management.

Benefits

• Employee discounts on Aidacare health equipment products and services.
• Quarterly incentive scheme.
• Employee Assistance Program to support mental wellness.
• Benefits package includes discounts for retail, insurance, gym and more.
• Comprehensive training program to equip you with the necessary skills and knowledge.

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